Customers with schedules that require frequent changes are not eligible for subscription service. Some may also come with a warning from the manufacturer that they should not be used as seats on moving vehicles. After the applicant has reviewed and verified the information, he or she must provide signed authorization for a Health Care Professional to release information. Reduced Fare Office OR (Forsyth Street Side) MARTA Police (Emergency) 404-848-4911. MARTA - Metropolitan Atlanta Rapid Transit Authority Customers traveling on scooters should adhere to the same safety procedures listed for wheelchairs. If a card has been confiscated due to usage by any unauthorized property. Parking Availability; Parking Fees; Key Parking Status; More. Applicants should indicate whether they will travel with a PCA during the application process. It may also be used to transport customers to fixed route, bus, or rail stations (feeder service). . Customer Service. For individuals who wish to learn to navigate MARTAs fixed route and rail systems you may contact MARTAs Travel Training department at 404-848-5193 or Show details How it works Open the application for marta mobility and follow the instructions Easily sign the marta mobility application pdf with your finger Send filled & signed marta paratransit application or save Please indicate if no return trip is necessary. The position pays very well also. 404-848-5000 . Riders' Advisory Council; . Train Hours. A MARTA Mobility Service Agent will explain the service and/or mail an application. Operators may not accept tips or gratuities or act in any manner that would suggest that tipping is appropriate. MARTA will transport other small pets, confined to rigid pet carriers with locks or latches carried on by customers and kept out of the aisle and off seats. Individuals with a hearing impairment may use Georgia Relay Service at 711 or TTY 1-800-255-0135. [Code Section 37.123(e) (1)], Any individual with a disability who needs the assistance of a wheelchair lift or other boarding assistance device and is able, with such assistance, to board, ride, and disembark from any vehicle which is readily accessible to and usable by individuals with disabilities if the individual wants to travel on a route of the system during the hours of operation of the system at a time or within a reasonable period of such time, when such a vehicle is not being used to provide designated public transportation on the route. [Code Section 37.123(e) (2)], Any individual with a disability who has a specific impairment-related condition which prevents such individual from traveling to a boarding location or from a disembarking location on such system. [Code Section 37.123(e) (3)]. At the expiration of the eligibility certification, customers are required to re-certify for Mobility service. Riders' Advisory Council; MARTA HOPE Program; . PDF RIDER'S GUIDE - Metropolitan Atlanta Rapid Transit Authority The Metropolitan Atlanta Rapid Transit Authority (MARTA), operating within Fulton, DeKalb, and Clayton counties is committed to providing safe, reliable, timely and clean public transit services to all of our customers. Small strollers or carts must be securely held and not block aisles or passageways. Articles not claimed by Tuesday of the following week will be turned over to MARTAs Lost and Found department located at Five (5) Points. During this thirty (30) day waiting period, customers will still be eligible to ride MARTA Mobility; however, they will be required to show photo identification and pay with cash for each trip. For everyones benefit, fixed route and rail operators announce major intersections, destination points, transfer points, and requested stops. A MARTA Mobility Service Agent will explain the service and/or mail an application. Transdev launches new partnership with MARTA Mobility to support When it does expire, you'll have to provide the same documentation you originally provided as proof of your qualifications. MARTA Text Only September 2022 Mobility Newsletter, Text Only_May 2022 Mobility On-the-Move Newsletter, July 2022 Mobility On-the-Move Newsletter, Text Only_July 2022 Mobility On-the-Move Newsletter. The application allows for the following online: Employees can view and update personal information, submit . *Unlimited rides for consecutive days beginning first day of use. MARTA Mobility Travel Training Program is a free self-paced program where individuals learn how to travel safely and independently on MARTAs system. This applies to an individual who would be able to use the fixed route system if it were accessible (e.g., when a low-floor or ramp-equipped bus is not available). Customer Service. Cancellations made less than two (2) hours before the scheduled ready time are considered Late Cancellations, The Mobility bus arrives at the correct scheduled pick-up location, within the Ready Window, and the customer. MARTA Mobility Customer Care Representative Reviews Unlike our standard buses, MARTA Mobility is a shared ride, advance reservation mode of public transit. If the Mobility Bus arrives anytime between 6:45 AM and 7:15 AM, the customer must board within five (5) minutes of the arrival of the Mobility bus. If customers have a temporary disability, they may obtain MARTA Mobility eligibility for the expected duration of the disability. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. 2424 Piedmont Rd, NE 30 Alabama St., SW Partnership Program. 404-848-6900, Two hands exchanging a MARTA Mobility Breeze Card with a large slash indicating an unauthorized exchange. to request that an application be mailed or emailed to you. Atlanta, GA 30303, MARTA Headquarters Building Atlanta, GA 30324-3330, Via Fax: The approval letter will indicate the MARTA Mobility eligibility expiration date for each individual. If the facility has a guarded gate or limited access, the customer should inform the security staff of the scheduled pick-up and return times. Reservations can be made by calling Paratransit Reservations at (770) 427-2222. This includes following or stalking passengers or employees. MARTA removed the four streetcar vehicles from service on Nov. 29, 2022, after engineers discovered wheel degradation . To view the full code, please visit Lost Item Inquiry Formfor lost items. University Program. Customers must inform the reservation agentwhen the reservation is madewhether travel companions, children or a Personal Care Attendant (PCA) will be accompanying them to ensure an accurate count of the individuals traveling on the Mobility Bus. Accessible Services - MARTA Is a shared ride, advanced reservation mode of public transportation. Metropolitan Atlanta Rapid Transit Authority | Complaints | Better Additional companions will be allowed on a space available basis. Indicate a travel Companion or an authorized Personal Care Attendant (PCA) when applicable. When the customers priority is to be picked-up by a certain time, the CCR will state a Ready Time and apply the thirty (30) minute window. Customers will receive presumptive eligibility to ride MARTA Mobility if the completed application is not processed within twenty-one (21) calendar days. To access the automated system, two (2) pieces of information are required: Personal customer ID number, which can be obtained by speaking with a Service Agent at. Fares are subject to change; however, in accordance with ADA public law, fares for MARTA Mobility cannot exceed twice the fare for regular fixed route and rail service. Disadvantaged Business Enterprises (DBE) Program, MARTA's Transportation Assistance Program for the Homeless, Title All fare types must be loaded on a MARTA Mobility Breeze The MAC subcommittee meets once a month to hear customer appeals and make its recommendations to MARTA. . MARTA Mobilitys pick-up or drop-off locations are directed by the passenger; such as residences, medical facilities, retail outlets or other attractions. Simply put, MARTA does not have enough Bus Operators to operate all the trips on all the various routes. The operator will not carry packages through the door. Customer Service. Customers must have correct fare immediately upon boarding in order to ride. If service is to be suspended, the reasons will be provided. Customers who require door-to-door assistance should make this request at the time a reservation is made; however, MARTA Mobility will make its best efforts to provide the needed assistance to customers who do not request assistance in advance. 2424 Piedmont Road, NE You can also call our Customer Service Center at 404-848-5000 and follow the automated prompts to 'Breeze Card Registration.'. Click this link[ If the disability continues beyond the certified time, MARTA will require a revised certification from the customers Health Care Professional. Get to Know MARTA. TDD or FIRS: 1-800-877-8339 MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. Riders' Advisory Council; . Be on time for scheduled trips and be ready to board the Mobility bus when it arrives. If the thirty (30) minute ready window has ended and the Mobility Bus has not arrived, the customer should call the ETA line at. Transfers between CobbLinc Paratransit and MARTA Mobility are free at the Cumberland Transfer Center and the MARTA Arts Center Rail Station. VI Complaint Resolution Procedure and Form. Student Program (K-12) Group Discount. At the Lindbergh Reduced Fare office at 2424 Piedmont Rd N.W., Atlanta, GA 30324. The Code prohibits inappropriate behavior on MARTA property to include but not limited to the following: No operating or tampering with any equipment while onboard a Paratransit vehicle. Customers using oxygen tanks should have at least a four (4) hour supply of oxygen. Name, address and telephone number The Warning Letter also provides the customer with an opportunity to dispute the listed No-Show infraction, and provide proof of extenuating circumstances that may have caused the infractions. Customers must provide addresses that are accessible by roads with ample turn-around for the Mobility buses. Also, only you are allowed to use your Reduced Fare Breeze Card. Same day cancellations are cancellations made on the date of travel. 2424 Piedmont Road, NE Where can I purchase bus passes? APPLICABILITY OF PARATRANSIT: The Paratransit Breeze card is for use on all MARTA Mobility vehicles and allows access to MARTA fixed route services according to current MARTA fare policy. MARTA Police (Emergency) 404-848-4911. To dispute any infractions, please leave a voice message on the MARTA Mobility dispute line for the Superintendent of Mobility Operations at. MARTA Mobility cannot change pick-up times, pick-up or drop-off locations or accommodate requests for early pick-ups on the day of travel. 6. 404-848-5000 . To provide safe, on-time service for all customers, the customer must designate a location where they will be waiting. Any individual with a disability who is unable, as a result of a physical or mental impairment (including a vision impairment), and without the assistance of another individual (except the operator of a wheelchair lift or other boarding assistance device), to board, ride, or disembark from any vehicle on the system which is readily accessible to and usable by individuals with disabilities." The priority set by the customer will help determine the Ready Time and the thirty (30) minute Ready Window.. Mobility Operators are prohibited from administering medication. The Ready Time is the earliest time in which a vehicle may arrive at the customers location. MARTA Mobility. MARTA removed the four streetcar vehicles from service on Nov. 29, 2022, after engineers discovered wheel degradation . Employee Portal - Metropolitan Atlanta Rapid Transit Authority Simply tap your card on the Breeze target wherever your riding. Visit our MARTA Mobility page to see the qualifications for this service. Benefits and job security are a plus also. The assigned Mobility bus is scheduled to arrive during this time. Custom Travel Advice If you would like custom MARTA commute or parking recommendations, or recommendations on places to live and work near transit, email info@martaguide.com. Mobility Fares - MARTA If an applicants disability prevents him or her from completing the application, the application will be completed by a Mobility Service Agent over the phone and mailed to the applicant for review. . MARTA Mobility Breeze Cards must be obtained from the MARTA Reduced Fare Office after customers receive confirmation of their eligibility. Customers who are travelling to or from large, multiple unit apartment or office complexes must meet the Mobility Bus at the curb closest to their address. MARTA Mobility Customer entering through Rail Station fare gate Individuals who believe they are eligible must complete Part A of the eligibility application. It is your responsibility to maintain the Breeze Card in good, useable condition. Riders who qualify for our MARTA Mobility service and use their MARTA Mobility Photo ID Card can receive discounted fares when purchasing multiple rides. For more information, please call Customer Service at (770) 427-4444. Customers infractions will be reviewed at the end of each month and their future Mobility service may be suspended if the infractions are deemed excessive.. Being on time for scheduled trips enables MARTA Mobility to operate efficiently for all customers. How much does a Reduced Fare Breeze Card cost? Administering medication is the customers responsibility. Customers on Subscription Service must adhere to the cancellation policies or the Mobility Bus will arrive as prearranged, and the customer will be charged with a No-Show. MARTA Mobility Guide - Metropolitan Atlanta Rapid Transit Authority Solicitation or selling goods or services without the express permission is prohibited. Appeals can be made by calling the MARTA Mobility Eligibility office at (404) 848-5389 or submitting the completed Notice of Appeal form via fax: 404-848-6900 or mail: MARTA Mobility Appeals Panel 2424 Piedmont Road, NE Atlanta, GA 30324-3330 Appeals: Upon receipt of a request to appeal, the Eligibility Specialist will notify the customer of the date, time, and location of the appeals hearing. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. Makes public transit equally accessible for eligible individuals whose disabilities prevent them from getting to and from fixed route services or riding fixed route services. Customers who had at least six (6) valid No-Show infractions will receive written notification informing them that as of August 15th their service will be suspended for seven (7) days (August 15-21) due to excessive No-Shows. When does my Reduced Fare Breeze Card expire? Subscription service is offered as a convenience to our customers and is accommodated on a space available basis. Riders' Advisory Council; MARTA HOPE Program; . MARTA Passes - Metropolitan Atlanta Rapid Transit Authority To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM - 5:00 PM. 5. MARTA Mobility. To request information in another language or in an accessible format call 404-848-4037/ 404-848-5665- TTY, Click hereto view the MARTA Mobility Guide. However, MARTA Mobility recognizes that service beyond curb-to-curb may be needed by some customers due to their disability. Future Updates Rail Bus Streetcar Elevator/Escalators Restroom View Weekend & Special Rail Schedules here Bus Route Delays Eligibility conditions are assigned at the time of certification and applied each time the eligible customer calls. Subscription service is offered to MARTA Mobility customers who have travel patterns to and from the same destination(s), at the same time, at least one (1) day per week, for at least (six) 6 consecutive months. Note:You can check the expiration date of your card at a Breeze Vending Machine, or make note of the cards expiration date, which appears each time you tap your card at the rail station fare gate, at the bus fare box and at the Breeze Vending Machine. MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. Reservation or MARTA Mobility Agents name, if concerning a telephone conversation You may also e-mail: Upon receipt of the Breeze Card, Customers will be asked to sign a written affidavit which acknowledges the following points regarding the use of the Mobility Breeze Card: 1. Customers who wish exercise this right to a second level of appeal, should contact MARTAs Eligibility Specialist at. For the customers safety and comfort, the following ADA requirements must be met: Mobility Aid Securement and Seat Belt Policy: All Mobility Customers are subject to the MARTA (Ride with Respect) Code of Conduct. If you require the wheelchair lift to board the Mobility Bus, please stand clear until it is fully deployed to the ground. for any inconvenience. B. Card or the customer must pay cash. Standard MARTA Mobility fare is $4, and customers can only board our Mobility buses if they have sufficient fare. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses.