Who should shoulder those cancellation costs? I was told at the door stub hub does this frequently. Last Updated on September 16, 2021 by Dave Clark. "We chose StubHub because of their 'FanProtect' guarantee," Brown said. The credits are valid through the end of 2022. I purchased tickets on their mobile app for a college basketball game. Apparently they have a flawed process where the seller can cancal the trnasaction even though the funds were already paid. As the complaint states, Despite having recently been acquired for over 4 billion dollars, instead of obtaining liquidity to weather the storm, Defendants sought to simply pass its losses on to its clients., A StubHub spokesperson says, We will not comment further while the case is pending., Sign up for THR news straight to your inbox every day. I asked for proof that it showed on the original order (I was pretty sure it was not) and I asked for screenshots proving this. Describe your scenario and include any supporting evidence. BUT BY THE END OF MARCH, REFUNDS WERE SUDDENLY GONE. After the switch, you will enter the email address you use to access the community in order to reset your password. StubHub "originally offered Final Four buyers the option of receiving a full refund or receiving a credit worth 120% of the purchase price to use on future orders," but the company last week "changed its refund policy amid the widespread cancellations of events, making the 120% credit the only option except in jurisdictions where laws . The company looked into those events and admits they were canceled but is inexplicably standing by its policy of only offering store credit.Healey's spokesperson told us the issue is on her radar and anyone affected should file a complaint with her office. Not to mention post the amount of the transaction to your credit card for tickets that for some unexplained reason are not available after you paid for them! "These consumers made a deal with StubHub," he said. News Corp is a global, diversified media and information services company focused on creating and distributing . Never again will I use StubHub! I got a COUPON worth 120% of my original order. StubHub is a global marketplace and our policies vary by region, in line with local guidance. They only let a few more people in until they actually closed all the doors. StubHub changed its fine print on March 25, offering most customers just a credit.That was the only option given to both Cormier and Brown even though both events, the Bon Jovi Tour and the "Les Miserables" dates in Boston were officially canceled. StubHub retroactively changes cancelled event refund policy due to COVID-19 (Coronavirus) Talk to a Lawyer, Free Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. and would like to return it? I went to use the credit on my account, and nothing showed up. The reaction was quick and decisive sports business reporter Darren Rovell referred to the policy as not only absurd (fans deserve their $ back), [but that] its unethical and likely illegal, in a tweet. Copyright 2023 Xperiology. IndustryLegalTop Story After I purchased a ticket, they suddenly sent an email said that the ticket is no long available and I have to find another ticket. Called back for refund. That's not their fault, that's your fault. After holding the line on offering marketplace credit rather than refunds except in states where a refund was required by law, StubHub changed its policy earlier this year to once again allow cash refunds as the live events industry began to reopen following the lengthy halt on large scale gatherings due to COVID. Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website. Didn't find out until day before event. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. I bought tickets to a stadium show in San Francisco for Def Leppard and Motley Crue originally for July 19, 2020, then changed due to COVID to Sept 10 and then again to Sept 7. They charged my account even after I transaction. StubHub changed its fine print on March 25, offering most customers just a credit. I am returning the tickets to the seller listed on the return label and filing a credit card dispute. I'm out $282 because stubHub won't stand refund. I personally don't mind companies offering this as an option, but the option of a full refund as per the terms when they purchased the ticket should also be . Will I be able to get a refund . Initially the event was postponed however now has been cancelled with refunds being given and the venue changed requiring repurchase of new tickets. Never got my refund from grizzmas July 31st 2021. StubHub offers refunds for pre-policy change cancellations - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. We were going just to see one of them. Most of us didn't leave yet! I truly do not understand how I cannot get a simple refund on tickets that I ordered by mistake minutes after I placed the order BUT Stubhub can sell you tickets that are not even available for an unknown reason and miraculously find even better tickets for the same price? Get the latest news on COVID-19 delivered to you. United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Louisiana New Jersey New York North Carolina i am not interested in a credit that expires so therefore am requesting my full refund. StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. I don't know how your company seems to think that 120% is of equal value or better. Receive a full refund of your purchase 2. We bought 2 tickets 10days before a concert and the tickets arrived at our place, 2hours before the concert. At the event, tickets were discovered to be invalid. They were for the correct date and time ? So they say delivery will be by July 22,2021 so July 21,2021 come I get a e-mail that the tickets were delivered but they were delivered back to the STUBHUB STATION IN CALIFORNIA AND I LIVE IN FLORIDA anyway I call three hours wait on the phone now my son can't make it to the three days concert and they refused to give me a refund and I am stuck with a $805.00 something do you think that's fair. When we bought these tickets, we had jobs and splurged for a night out. I cant wait until the lawyers sue you into oblivion in a class action lawsuit for your unethical and dishonest behavior. IT WAS NOT DISCLOSE THAT THE VIEW OF THE FIELD WAS OBSTRUCTED. StubHub will contact you as soon as possible. No longer was it offering full refunds, only a 120. When we arrived at our event, we were not allowed in because someone already used the tickets sent to us As it turns out Stubhub send us the wrong seats. Their poor customer service folks! Dworsky says he hopes she'll intervene. StubHub is no longer giving refunds for events canceled due to the COVID pandemic, prompting a number of class action lawsuits. At that point, never before that, I saw that it said that the refunded amount had to be used within one year. Did StubHub's changed ticket refund policy violate Massachusetts law? FRACK! Weve also historically offered sellers more convenience by paying them for ticket sales on our platform before events actually happen. 3 hour wait on the phone, said they would call me back within 1-2 hrs - still waiting it's been over 2hrs now. You aren't supposed to dispute charges because you changed your mind. I called immediately and was hung up on, called back talked to a guy that said he would contact UPS to have my tickets sent back to the UPS facility so I could pick them up. We are changing the way you register and sign-in to the StubHub Community. How is this legal for them to keep MY money? However, from the date selection to the purchase the date was changed. This is so wrong in so many ways yet I don't have a leg to stand on. When I have sold in the past, I have had to successfully upload PDF copies of tickets before listing. Just purchased ticket for depeche mode at mohegan sun arenastub hubs seating chart showed this ticket to be 7th row floor centerwell the seating map they have is totally wrong..it appears ive paid 500 for a seat in the 18th rowisnt this misleading??? To not refund money in a time when money is so tight is despicable & taking advantage of the situation pic.twitter.com/tRhJiJdRKS, omnipotent ondansetron (@PA_Sertraline) March 27, 2020, I will be looking to join the class action lawsuit that will be coming if I dont get a refund. Stub Fraud. Did you think about anybody besides yourself? After the switch, you will enter the email address you use to access the community in order to reset your password. 01-30-2021 01:41 PM. StubHub.com is a ticket marketplace that performs as a middleman between ticket buyers and sellers. "I finally got a supervisor on the line and he said 'No. Purchased 2 tickets to a college basketball game. Needless to say, I initiated a dispute over StubHub's transaction. I purchased tickets through StubHub today and after I purchased it stated that the tickets were in an alcohol free section. StubHub updated their policy today. I talked to a representative for over a half an hour and she was adamant that they were not stealing my money, funny to me that they have my money and I don't. Want to pick up my tickets from a UPS store. If I had purchased elsewhere I would have received a full refund! This will now be our default option in Canada and in the US. This needs to be refundable (and not just replacement tickets of same price as I will get seats I do not want). Stubhub does not accept returns. This is the worst service I have ever are ticketes but are tickets were NO good. I agree. When the volume of cancellations accelerated a few weeks ago, we were the first in our industry to offer a coupon worth 120% of the ticket value. >> THESE CONSUMERS MADE A DEAL WITH STUBHUB. I shouldn't have been forced to stay at an event to watch an artist I wasn't there to see just so I took advantage of my tickets. They helped me with delivery and addressess changes when I moved and when I lost my tickets they gave me a refund to use for a future game! This all happened within an hour after the person bought them. Just bought tickets. The 3 tickets totaled close to $600. and did I get a refund?!? Shame on all of you that made the decision to not stand behind any principles and giving back the money you have made much interest on, I'm sure, as it sits in high level interest accounts. "We chose StubHub because of their 'FanProtect' guarantee," Brown said. BEN: THE ATTORNEY GENERALS OFFICE SAYS IT RECEIVED ABOUT 100 COMPLAINTS FROM MASS RESIDENTS REGARDING STUBHUBS POLICY CHANGE. September 15, 2021 In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say that switch is a violation of their rights under state law. Save my name, email, and website in this browser for the next time I comment. These tickets were not purchased with a coupon. Concert is tonight and just received tickets in a completely different section then what i paid for. They cancelled this year again; I just wish I could simply get a refund for my ticket and shuttle because it is considered a cancelled event on their end, but you guys keep honoring the tickets. My girlfriend's 30th bday gift is being ripped off! Fans with paid individual game tickets purchased prior to May 25, 2021 via mets.com or 718-507-TIXX for any impacted games originally scheduled from June 11 through the end of June will: Retain their original ticketed location if seats are within a designated Vaccinated Section and ticket holders can provide proof of vaccination upon entry into . StubHub is a ticket resale and exchange service. After holding the line on offering marketplace credit rather than refunds except in states where a refund was required by law, StubHub changed its policy earlier this year to once again allow cash refunds as the live events industry began to reopen following the lengthy halt on large scale gatherings due to COVID. Managing your orders 43. View Vivid Seats Refund Policy. Please help me. I am traveling today from Mexico to Madridfor what? Massachusetts has clear rules on returns and refunds. while we were at work. I just hope I get my money refunded. BEN: STUBHUB SAYS IT IS STILL OFFERING REFUNDS IN STATES WHERE IT IS REQUIRED TO BY LAW, BUT DID NOT PROVIDE A LIST OF THOSE STATES. This is ridiculous never using them again. Others were postponed. We reached out to the company for an explanation on behalf of a half dozen Massachusetts customers who told us they've been wrongly denied their money back. Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had. When I have bought in the past, those PDFs were made instantly available because StubHub already had them. I did receive an email through stub hub that said my tickets were transferred to the buyer only for COVID to hit and it became a mobile transfer. If yes then, in this case, you can resell your tickets on StubHub and offer someone else the opportunity to attend.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-leader-1','ezslot_4',164,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-leader-1-0'); In some cases, StubHub has a policy that protects buyers by requiring ticket vendors to refund money. As your event is postponed you are in limbo. These cookies track visitors across websites and collect information to provide customized ads. When I received it, I immediately saw that the parking start time would not allow me enough time to get to and see the full event. Said cancellation was glitch. Yet after the pandemic hit, Defendants retroactively changed their cash refund policy and began refusing consumers the refunds long-promised by the FanProtect Guarantee." The lawsuit looks to represent anyone in the U.S. who purchased tickets on StubHub to events that were canceled in 2020. Yes If you're not seeing that credit in your account and you didn't get an email it may be possible that the event is still in a postponed status and the venue/band/promoter hasn't yet confirmed that the show is cancelled, in which case we won't have it cancelled on our end. I contacted Stubhub and they refused to refund my money. COMPANIES CAN HAVE ANY POLICY THEY CHOOSE, BUT IT MUST BE DISCLOSED AND CANNOT BE ALTERED AFTER A TRANSACTION. Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category . Include the reason for the refund and any supporting documentation. If the event was cancelled, you will have received an email from our events team along with a credit on your StubHub account. The buyer gets refunded fine, but why I am being charged their refund? "McMillan says StubHub told him he could not receive a refund because the game had not been canceled but only postponed, despite the fact that he had purchased his ticket with StubHub's. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. In March 2020, as the scope of the COVID-19 pandemic became apparent, StubHub Inc. changed its policy to offer credits instead of refunds for canceled events, and applied the new policy . Money down the drain. Might i add, i also paid an extra fee to have the tickets sent to my email immediately and I even printed them out. My mother accidentally bought seats for a concert at an out of state venue, which is a common mistake. See detailed StubHub customer service rankings, employee comments and much more from our sister site. You will receive an email with instructions on how to receive your refund. Putting the money back in StubHub's money-back guarantee. I have reported this sale as fraudulent to my cc company as the 200% mark up is outrageously criminal. These people are entitled to their money back. Stubhub is assuming that I will want to attend another event some time in the future and that they can hold my money until then. I also don't think it's right that we have to wait until this artists decides when she will reschedule if she even does reschedule and I have to accommodate that new schedule. State law says it's a deceptive trade practice "to fail to perform any promises made to a buyer in connection with the refund.". The deal requires StubHub to: The consent agreement includes an injunction that requires StubHub to: How to contact the seller. UNDER STATE LAW, IT IS ACTUALLY ILLEGAL TO FAIL TO HONOR ANY PROMISES MADE IN CONNECTION WITH THE RETURN POLICY OR TO MISREPRESENT IT. Saatva Mattress Review: Our Pick for the Best Overall Bed of 2023, We Found 12 Cute Planters and Flower Pots That Cost Less Than $25, Here's Where to Watch and Stream Marvel's 'Ant Man and the Wasp: Quantumania' Online. This was an unauthorized, unreasonable charge. Major League baseball canceled the game and StubHub changed its policy. I just had to comment on here as a reply to everyone complaining about stubhubs return policy. Tickets havent even been issued yet soowhere is my $$, Kelly Kay (@nygatoralumni) March 31, 2020. You can view that credit in your StubHub wallet on the website if you're not able to track down that email. These cookies ensure basic functionalities and security features of the website, anonymously. I believe this is UNFAIR PRACTICE on StubHubs end and that customers should been given a reasonable amount of time to cancel an order especially if it's for a large amount of money. I stated that it was not disclosed until after purchase and we went back and forth for a long time. i have tried to call several times but have been on hold >3 hours on 2 occasions. When you mess up, that's your problem not stubhubs and not the original sellers. Dworsky is a longtime Boston-based consumer advocate and former assistant Attorney General. I was told there was no way to cancel the order -- even though it was made by accident and it had only been less than 10 minutes since the purchase was made -- and that I would have to resell the tickets back online to get my money back. I WANT A REFUND TO BE CREDITED BACK ON MY CARD THAT WAS USED!!. For most current purchase, the tickets were not actually available. View SeatGeek . I don't even have an account, never purchased tickets but some thief stole my card info. I bought 2 tickets to kaskade at Brooklyn mirage, only to be told at the door my tickets were already scanned and not valid. Its my first and last time using this site. It also noted that its ability to open discussions with Viagogo has been a part of the decision. Had I known seller didn't have tix I never would've purchased. Have you made a mistake by purchasing an excessive number of tickets? I order tickets for the packers Vikings and was sent tickets for the packers bears 2 days from the order date. I explained that I will NEVER purchase tickets from stubhub again and I will make sure my and friends do NOT purchase from stubhub again. Read the full policy. How is this right? a voucher - I will never EVER have filed complaint with BBB, looking for PR info the Cowboys and StubHub. This cookie is set by GDPR Cookie Consent plugin. Overcharged. Been on the phone for hours wasted my whole day. That transaction had been held up over competition concerns due to the fact that the deal would mean both of the top for-profit ticket resale marketplaces in the UK would be under the same management ever since Viagogo announced its deal to purchase StubHub from former parent eBay for $4 billion early on in 2020. As soon as circumstances allowed, StubHub achieved its goal of providing impacted customers the choice to keep the 120% credit they were issued when their event was canceled or receive a cash refund. if you have any questions please feel free to contact me. I will NEVER use stubhub again! >> PRETTY UNFAIR. Hope someone from Spain make a demand withe the corresponding authorities. NOPE. All rights reserved. Dworsky says he hopes she'll intervene. Stub hub fraud.. Customers say yes, >> JANUARY 24, WE PURCHASED THE TICKETS. Apprently the man who sold us the tickets returned them after his money cleared to his pay pal account and after he had sent people in line with "barcode issues" that had ordered from stubhub that could not get into the concert and the manager had the he would "escalate" the issue. In normal times, weve made the decision to refund buyers before collecting money from the seller to offer buyers more convenience. 4. These returns could mean so much to so many people, myself included, as to a difference as food or rent. No Wonder I See Horrible Complaints. I bought real actual tickets on eBay and will fight these bastards for my money I paid for the promise of a ticket! hey piget2008 if its for the U2 event, stubhub is offering refund if you send the tix back just email [emailprotected] saying you want a refund, if its not for this event they offer one time exceptions of store credit, ONLY if youve never had one before because its a ONE TIME EXCEPTION, this is for ppl that buy wrong tix on accident of want different tix or cannot attend the event, and another thing sellers of doing business. Once they reviewed my email they stated that there was a known system glitch where the disclosure does not show on the mobile app until after the sale is complete. I ordered the tickets less than an hour ago. I purchased tickets at the very last minute and got amazing seats. I called them within minutes to inform then that they made a mistake and their position was nothing they could do, no order cancellation, nothing. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Learn from our industrys leaders, discover whats happening, re-connect with friends and make new connections at, https://www.theticketingbusiness.com/2021/05/04/stubhub-offers-refunds-for-pre-policy-change-cancellations/, All TheTicketingBusiness News, Events and Job Opportunities, straight to your inbox. I purchased tickets for a James Taylor conert and paid for them months in advance. Well I spent over $400.00 on 2 Alabama football tickets and obviously this has been canceled and now they send me a email about a coupon. They said there was nothing else that they could do. Bought tickets, they had an issue with the address during shipping and returned my tickets. Their tech team looking into it or b.) About WSJ. Putting fans first has always been central to the StubHub business, a statement published by StubHub following the settlements reads. If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. Your service is terrible and not worth the fee. Worst Ever. However you may visit Settings to provide a controlled consent. Sorry we couldn't be helpful. Under normal circumstances, these processes are manageable. if you have any questions please feel free to contact me. If you are eligible for a refund you can get a refund over the phone or via email.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'endofdiscussionbook_com-large-mobile-banner-2','ezslot_11',160,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-2-0'); The terms and conditions will apply to refunds. We waited two hours until they decided to open the door again. DON'T BUY ON THEIR PLATFORM!!! The spread of COVID-19 has rattled every corner of the live music industry. I WILL NEVER RECOMMEND THIS WEBSITE OR NEVER USE IT AGAIN!!! 3. Very disappointed. From that StubHub wallet page you can request a refund instead of keeping the credit. I got real sick and cannot go to the concert I need to possibly get reimbursed please.
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