The most common reasons why a driver or delivery person might lose access to their account are an expired document or an issue with their background check. If youre facing a very serious or dangerous incident, theres very little chance that youll be able to ever drive for Uber again. Customers report that these delivery experience aspects inform their rating: If you are ever running late, you can call or chat with restaurants and customers through the app. If you just started delivering, its normal for your average rating to vary over the course of your first few days. To learn more about Tom, read his About Page! If your rate falls below a certain threshold for your area, your account may be deactivated. Opening up your Uber app to hail a ride only to find out your account has been deactivated is quite a pain. We want every experience on the Uber platform to feel safe, respectful, and positive, and we developed our policies with this in mind. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Unfortunately, drivers sometimes make mistakes and face Uber Eats deactivation even if they tried their best to avoid it. Is there anyway possible I can still be able to work with Uber eats and any methods to get my account back. The basics of providing safe rides via rideshare services. One of the main reasons for Uber Eats deactivation is having a very high cancellation rate. Your email address will not be published. When I first started with UE my rating dropped to 88%, I was warned that my community rating was 86%. We sometimes earn affiliate links when you click through the affiliate links on our website. Similar to driver deactivations, if youre dealing with a serious, violent, or dangerous incident, theres a slim chance youll ever be able to use Uber again. Others are usually due to safety issues, fraud, discrimination by the driver or delivery person, or persistently low ratings from riders or Uber Eats users. Cancellation Rate: The percentage of food delivery orders you complete as a courier. This video from YouTuber Gig Nation does an excellent job at covering some of the common reasons for getting deactivated by Uber Eats. I feel it was a misunderstanding and I just bought a new bike and delivery bag since I was banned for damage food. This is a simple reason for Uber Eats deactivation, and you cant really argue with it. I guess my questions are how much at risk am I? This comes after the company has received criticismfor not being thorough enough in its background check process. How Much Money Do DoorDash Drivers Make A Week? Not checking for delivery details that the customer may have left in the app, such as directions, or not trying to contact the customer using the app if needed. And how to get the Diamond cash bonus, Please contact support about your account, There are a few steps for you to complete, The partner account you drive under has been disabled, Not so easy: Use contact forms in the app. Curated menu features dishes from the local spots you love. Uber Eats tracks how long each delivery takes. For each ride you give, you'll be rated by your passengers. This is because there are fewer available trips making up your average. Every city has its own minimum delivery rating. Those who were temporarily banned from the Uber driver app due to high cancellation rates, low ratings, or low acceptance rates, may be required to take a quality improvement course before being reactivated. If passengers are repeatedly complaining about you for legitimate reasons, then Uber is going to deactivate your account. Since the safety and reliability of Ubers service is its main focus, Uber expects that you maintain up-to-date personal and vehicle information. They may send you an email or text message telling you about it, or you may see one of the following messages pop up when you open the Uber driver app or attempt to log in to your online Uber driver account: As you can see, none of the above messages specifically say that Uber has deactivated you. They give you low ratings, but it never seemed to matter. Nearly half of the drivers who had been deactivated said complaints came from passengers who in fact had . Uber not only wants to protect its riders, but it also ensures that its drivers are able to drive in safe conditions. You'll do just as well delivering for them. Your delivery rating is based on the average ratings you received for your last 500 rated deliveries, or all deliveries you've completed if you haven't done 500 yet. A forum community dedicated to Uber drivers and enthusiasts. You can also contact Uber Support with issues or concerns. *Policy violations: This page outlines common reasons for losing account access, but if a driver or delivery person violates any terms of their contractual agreement with Uber, or any applicable terms or policies, including the Community Guidelines, they can lose access to all or part of the Uber platform. But if you try to purposely delay deliveries for whatever reason, this is committing time on-trip fraud in the eyes of Uber. Another reason for Uber Eats deactivating your account is that your necessary driver documents are out of date. However, in every city, there's a minimum average rating for drivers. I want to talk to an actual human being in person at the greenlight hub and see if they can help out with this misunderstanding. If you're consistently rated poorly, check out Uber resources, including tips from other delivery people. Checkout: DoorDash Disclaimer: Actual earnings may differ and depend on factors like number of deliveries completed, time of day, location, and expenses. While data and technology are useful tools for improving the safety of the Uber platform, people will always play a role in helping to ensure that drivers and delivery people are treated fairly and their accounts arent affected by fraudulent reports. We bring you the best gig, remote, and part time jobs currently available, then provide you with thousands of helpful articles on how to succeed in those roles. For more information on Uber's . Get to work faster with jobs in the gig worker industry. Generally, Uber Eats tries to give advance notice whenever possible so you have time to fix any errors or mistakes. Unsafe behavior can include physical contact with a driver, bringing drugs or alcohol into the vehicle, contacting drivers after the trip is over, using inappropriate or abusive language, discrimination, breaking any laws, or violating the firearms ban within Uber vehicles. This sub is NOT affiliated with Uber Eats in any official capacity! Delays in marking an order as Delivered after dropoff for illegitimate reasons may also be considered fraud. Just provide good customer service, offer passengers amenities, and generally be polite. This is not encouraged by Uber and is tracked with your cancellation rate. This includes reports that the driver or delivery person has had a crash or traffic citation during a trip or delivery, or repeated reports of poor, unsafe, or distracted driving while using the Driver app. I dont see anything listed on the app. No, you cant create a new Uber Eats account if Uber deactivates you. Lets take a look at each of the reasons: Uber can disable your account at any time, but they rarely do. At the end of every delivery trip, businesses and their customers have the opportunity to rate their experience with your delivery. In other words, if your driver rating slips below the threshold for your area, youre going to get a warning and, eventually, deactivated. So what makes up unacceptable and fraudulent activity? How Does Uber Eats Work? | About Uber Eats Luckily, many of them are also issues you can easily avoid or remedy. Uber had been experimenting with different ways for drivers to give feedback to riders for years. Checkout: Uber Eats deactivation occurs when you login to the Uber Eats driver app and cant go online to accept deliveries anymore. You might also receive feedback from restaurants and customers that you might find helpful. However, there are times when we may need to remove access without warning, such as when: The most common reasons why a driver or delivery person might lose access to their account are an expired document or an issue with their background check. The company isnt just focused on rider behavior. In these cases, you can always report what happened to Uber customer support and attempt to appeal the deactivation (well discuss this more in a moment). This includes your drivers license, vehicle registration, insurance information, and vehicle information. I deliver on bike in my city and bought a new bike and delivery bag to keep my food secure since I was banned for damage food. There are a lot of possible reasons out there. Uber Eats uses the delivery partner rating system as a measure of the riders ongoing performance, and it gives them a sense of how that partner interacts with the person ordering their lunch or dinner. Guys please let me know if there is any other way I can work again with Uber eats I have a family to support and it was my only job! This can take on a variety of forms as well. JavaScript is disabled. When it does, we know it can be very stressful and frustrating. Accepting delivery requests before being ready to leave for the restaurant. This means that all Uber partners must be good drivers who abide by the law. When you first apply to become an Uber driver, youll be required to pass a background check. Youll receive immediate deactivation for any of the following offenses: Again, avoiding the above is pretty easy, so we wont go into much more detail. An overview of lifestyle, care-related gigs. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Theres also a lot of tips about staying calm and not being rude to restaurant staff or customers in this video, because thats one quick way to get reported and deactivated! If your issue isnt too serious, you should be back on the road in no time. In order to appeal a deactivation, you can head to Ubers deactivation pageand fill out the attached form. This could be doing things like picking up illegal street hails, charging fees outside of Ubers payment system, intentionally taking a longer route to increase your fare, encouraging riders to cancel their ride, or diminishing the Uber brand in any way. Here are some additional tips and tricks on how to improve your rating. Not completing a delivery after picking up the order and before arriving at dropoff. Drivers would choose from a list of reasons: wait time, patience, number of riders, attitude, wanted new route, or other. If a rider gets the same tag twice within 30 days, a notification would appear when they open the Uber app to let them know that their behavior is affecting their rating. The company recently announcedthat it will begin conducting continuous background checks that will monitor drivers for felonies or other disqualifying offenses on an ongoing basis. Uber speaks often about the policies for your city, but they don't give you specifics. Between jobs like Instacart, Uber Eats, DoorDash, and these gig apps, there should be plenty of opportunity to make some extra money in your city! This can be incredibly frustrating especially if youre trying to get back on the road to make money or need to be picked up by an Uber driver. But if youre not careful, you can lose access to your driver account for making some of these common mistakes. These devices can often be folded or disassembled to fit in the trunk. I had 26 dumb voting with three were dumb downs. What exactly do you mean sorry. Top delivery partners find the easiest ways to keep a high delivery rating are to provide courteous, professional service on every delivery and bring deliveries directly to the customers' doors. By . Your overall rating comes from your last 100 ratings from restaurant staff and delivery customers. This includes a driver or delivery person falsifying information, assuming someone elses identity, sharing an account with someone else, submitting personal documents that dont belong to them, or attempting to bypass identity verification checks. As long as youre playing by the rules and using the Uber platform as its intended to be used, you shouldnt have to ever worry about getting your account deactivated. Often when drivers and delivery people lose access to their account, its temporary while we investigate the report or review documents, or while they resolve an issue related to account eligibility, such as an expired drivers license or ineligible vehicle.