StudentUniverse is not an insurance company. There are also plenty of travel deals available to all young people (18-25 year-olds). Many of the flights and flight-inclusive travel arrangements we arrange on your behalf are financially protected by the ATOL scheme. For all passport holders, our consultants can obtain specific information from an external visa advisory service provider on your behalf (if you wish, we can assist you to obtain visas through this external service and fees will apply). Please allow adequate time to obtain any such advice or documents. We recommend you continue to watch your airlines specific policy and encourage you to reach out to them and ask them to extend the deadline if needed. Out of normal office hours you may also contact our emergency assistance department on the numbers specified in the section below titled Emergency contact. In some cases, failure to present required vaccination documentation (e.g. If you do not obtain the necessary travel documents, you will be denied boarding and lose the full value of your ticket. We understand a lot of you have been asked to vacate your university or study abroad programs immediately. Specified hotels may offer student discounts. studentuniverse.co.uk/students/package-travel-rights, studentuniverse.co.uk/students/privacy-notice, ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm. No date changes are permitted outside of your tickets validity period. First, visit the link for Studentuniverse Refund Policy Coupon Code. We are committed to protecting your personal information and will process your personal information in accordance with our Privacy Notice, available online at studentuniverse.co.uk/students/privacy-notice or in store. Travel documents include airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) used to confirm an arrangement with a service provider. If you require your confirmation email to be resent please contact us. By providing personal information to us, you agree that our Privacy Notice will apply to how we handle your personal information and you consent to us collecting, using, disclosing and otherwise processing your personal information as detailed in our Privacy Notice. At this time, airlines have stopped issuing refunds to focus on customer service and protecting passengers. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate. If you have purchased a return flight, multi-stop or round the world flight and you do not check in on a confirmed flight, the airline will register you as a no show and your tickets on your subsequent flights will be cancelled by the airline. Second, they do not specify the baggage allowance on their e-ticket. If you have a flight booked for later in the year, your flight may or may not be eligible for a refund, depending on the airline. StudentUniverse is not responsible for an airlines not providing you with a seat on a later flight, nor any additional charges that the airline may impose for this reason, nor the full loss of value in your ticket. The Community List is available for inspection at ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm. Yes! (Opt out at any time). Your travel credit can be found in My Wallet. Please be aware that most travel bookings are non-refundable and cancelled bookings will incur charges. No, please dont! Some countries also require a machine-readable passport and/or unstamped available pages. Travel insurance is recommended for all bookings. COVID-19 - My Flight is Cancelled: Do I Get a Refund? - StudentUniverse StudentUniverse is not liable for any negligent or willful act or failure to act of any travel service provider or of any third party. How do I change or cancel my flight ticket due to COVID-19 / Coronavirus? If you are booking a flight for someone else, you need to sign up with the travelers information as the airline ticket will be issued in the name of that person. Along with helping students with special offers and discounts, the StudentUniverse holds the right to check and verify a student's identity. Your StudentUniverse reservation number (typically 6 letters) Your full name and date of birth ; The original flight date; The airline; Your email address; A phone number where you can be reached at any time (we have agents working 24hrs a day all over the world) The specific details of your request. We believe that travel is essential to a modern education and that students return enlightened and inspired. We advise you to print the on-screen confirmation. Such recipients may include the overseas travel service providers with whom you seek to make a booking. These Booking Conditions apply to bookings you make with our consultants (by phone or by email) as well as online bookings you make on our website. All such providers are independent contractors and are in no way affiliated with StudentUniverse or any of StudentUniverses affiliated entities. Sometimes we and/or our partners are able to offer promotion codes that will give you an even better deal on your flight. Most airline tickets do allow changes for a fee, plus any difference in fare. Sign up. Flexible Airline Policies: Coronavirus last updated: 29 June 2021 Each of StudentUniverse's 220+ airline partners has their own policy regarding refunds and cancellation waivers due to the coronavirus. All refunds will be delayed until the situation stabilises. Due to the large volume of requests, our teams are currently prioritizing customers whose travel is scheduled within the next 72 hours. You therefore agree not to look to StudentUniverse and/or its affiliates, parent company, employees, shareholders, subsidiaries, officers, directors, successors, agents, and assigns with respect to any act or omission of such providers. Please understand that travel service providers may not be able to accommodate every request. Your travel credit will be added to your account as soon as the cancellation is processed, so almost immediately. Heres some answers to the top questions we are getting and information to help us help you faster. Please contact us to see if your booking qualifies. However, a travel ban DOES NOT mean that you are automatically eligible for a refund. To find out if there is a fare difference . If a student does cancel prior to the start of university classes, 100% of tuition and fees will be refunded.. Withdrawal or cancellation occurs on the calendar day that the . To find the change rules for your flight ticket, look under the My Trips section of your account. We and or our affiliates may charge an online booking fee; this fee is highlighted upon payment and is always non-refundable. No need to worry, your credit will still live in My Wallet. You are solely responsible for any such fees as well. For any fare we advertise, we first check to make sure there are some available seats. Any changes to the carrier after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate. How were working to help you during COVID-19 and your FAQs answered: Your StudentUniverse reservation number (typically 6 letters), A phone number where you can be reached at any time (we have agents working 24hrs a day all over the world), If you are ok with canceling for future credit per the airlines policy let us know and well just take care of it and let you know when its done. Typically, airline policy requires that you use credit for the same destination, but in some cases you may be able to change it. Take advantage of our promo codes and special offers to save even more. A refund must never exceed the original payment amount. Tuition and Fees Refund Policy | Office of the Registrar We recommend that you consult with your doctor or specialist clinic before commencing travel. Other examples of minor changes include alteration of your flight departure time by less than 12 hours, changes to aircraft type and change of accommodation to a comparable or higher standard. 2013-2023 StudentUniverse. Yes, and this depends on the airline's policy. Any request for changes to be made must be in writing from the leadnamed traveller who made the booking. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts not listed will not be ATOL protected. COVID-19 - My Flight is Cancelled: Do I Get a Refund? At this time, many (although not all) airlines have issued a waiver for a free change for any travel in March or April. I called StudentUniverse to get a refund on my flight, and I repeatedly told the woman on the phone to cancel my flight under my name and not my friend's. I even confirmed with my birthdate, but she just said "yeah, yeah, yeah whatever" the entire time, and it turned out at the end that she didn't cancel my flight, but my friend's instead, and . These guidelines vary by airline and some may charge an additional fee for services they may provide to Unaccompanied Minors. If your ticket was on two separate airlines, youll have a partial credit for both of the airlines. At this time, many airlines have delayed issuing refunds to focus on customer service and protecting passengers, but please know we will advocate on your behalf. +1 617 321 3281 if you booked online through our website. It is your responsibility to ensure you have valid travel insurance that covers and is appropriate for your needs. Further information on the Code and ABTAs assistance in resolving disputes can be found at abta.com. Travelers are responsible for ensuring that they have all necessary travel documents and visas. On the ticket, they have a link to go to the website of the airline. We strongly advise you go to fco.gov.uk to find out more about your destination prior to the commencement of travel. combination of at least two of the following components selected before If you do not wish to sign up, some bookings will allow you to "Continue as Guest". You agree that you are bound by such additional terms and conditions. These policies and rules are binding on you, so be sure to review them before purchase. We recommend that you contact the airline or visit the airlines website to confirm your scheduled departure time 24 hours prior to your flight. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates.