The watchdog is examining the proposed tie-up after reaching an initial conclusion that it could severely reduce competition. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. Gather all the information you have on the purchase. 8:20-cv-01880, in U.S. District Court for the Middle District of Florida. It states that if an event organiser offers tickets to another event, customers will be entitled to those tickets. But Which? Join The National Math and Science Initiative Class Action, Today! However, the Viagogo refund cancellation class action lawsuit argues that this is in direct conflict with the companys stated policy. The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. What is the viagogo complaint handling process? You also agree not to separately contact the Buyer at any time for any reason. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. We may investigate complaints and violations of our policies. 'I wrote back and told them there's no way it should take several months to process a refund,' she told us. Melissa Taylor was one of many looking forward to this year's Wireless festival in London's Finsbury Park who is now seeking a refund from Viagogo after it was cancelled. For the avoidance of doubt, if a restriction on the ticket is disclosed to You in advance of your purchase, You will not be entitled to a refund unless you have first attempted to gain access to the event in question and have been denied entry to the event because of such restriction. The customer always has the option of relisting their tickets on the platform if they can no longer attend the new date. Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. Due to extreme weather conditions, our phone lines are currently closed. . We will not allow You to buy or sell tickets before You have registered with Us. Ticket marketplace platform Viagogo is fighting to prevent nationwide certification of a class action lawsuit accusing it of failing to offer refunds to events booked through the pandemic. You will receive an email notification from Viagogo explaining the same. : Lauren Shiflett v. Viagogo Entertainment Inc., Case No. Terms and Conditions. Taylor Swift Tickets. Provide the information they might require. 7.1 Ownership of Intellectual Property. . My partner has a job where he is required to go away at the last minute. 5.4 Making Adjustments. Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. Gordon Scott had a similar experience, after buying a ticket to Leeds festival to see headliners, Rage Against the Machine, on the Friday night. We take no responsibility for such issues. Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. If you have paid for your order using a credit card and you are getting no response from Viagogo, then if u have not received the tickets / received fake tickets - you ca. Which? Stubhub said they would send the email giving the option but no option was ever given.these tickets were purchased in February of 2020 so they should qualify for a cash refund. found tickets for Hamilton at Victoria Palace Theatre being sold for 714 per ticket and in breach of the venue's T&Cs. Viagogo, a ticket marketplace platform, is battling to avoid nationwide certification of a class action lawsuit alleging it failed to provide refunds for events scheduled during the pandemic. By using our Site, You agree to accept this Agreement. Viagogo and StubHub, which are in the middle of a troubled $4bn (2.9bn) merger, have previously come under fire for a series of controversial business practices, including breaches of consumer law. Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. Complain to the ticketing website. Gordon Scott was also refused a refund after buying tickets for Leeds festival to see the US rap metal group Rage Against the Machine. In the event of a postponement, refunds are not granted. Furthermore, users of Viagogo in the United Kingdom have also reported similar issues in requesting refunds for tickets acquired through Viagogo following the cancellation of events due to the pandemic. This is the easiest way to get your money back. All Rights Reserved. It has been alleged Read More, Have You Participated In The National Math and Science Initiatives Programs? document.getElementById( "ak_js_5" ).setAttribute( "value", ( new Date() ).getTime() ); @2023 Top Class Actions. If so, you may be forced to pay for replacement engines and repairs out-of-pocket. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. I was promised a refund because the tickets I bought were corrupt. Wait for a StubHub representative to reach you. viagogo is a global online marketplace for live sport, music and entertainment tickets. This is so frustrating its been 2 years !!! CH-270.3.014.628-0 with the registered address: viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland, 7.5 Miscellaneous. You also warrant that you own the tickets. Customers like Melissa face being left out of pocket if they can't attend the 2021 event or resell their tickets. In addition, when booking and before payment, customers need to confirm by ticking a box that they have noted the reselling of any event ticket is forbidden.'. When you click on a retailer link, we may earn affiliate commission, which helps fund our not-for-profit mission. Mar 1, 2018. The class action accuses Viagogo of breach of contract and unjust enrichment, as well as violations under Floridas Deceptive And Unfair Trade Practices Act. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. BLACKPINK Tour 2023. "If . viagogo does not take title to the underlying ticket (to the extent such title exists), and the actual transactions are between the Buyers and Sellers. Paid 250 Euro VS the real cost of 100 euro. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. 1.1 Introduction. history of ripping customers off and skirting the law, $4bn (3.2bn) takeover of its rival StubHub. Viagogo has become the latest ticketing firm to be hit with a lawsuit for allegedly failing to provide refunds for cancelled events impacted by the COVID-19 pandemic. . 'The event was cancelled by the organisers, but Viagogo claims the festival is rescheduled,' he recalled. Taylor Swift Tickets. If you're thinking of buying tickets from a secondary ticketing site, make sure to check the venue and event organiser's policy on resale tickets before doing so. 'I feel terribly sorry for people with events that haven't been officially cancelled, as they have an even tougher job of getting their money back. 2.10 Collecting Payment. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. This court must perform a rigorous analysis to determine whether plaintiff met her evidentiary burden in demonstrating that class treatment is appropriate, Viagogo says. Viagogo is now refusing to refund me, despite the sale being in breach of the Customer Rights Act. A Which? We look forward to hearing from you. Online ticket seller Viagogo has come under fire for refusing to refund customers for events that have been cancelled or postponed due to the Covid-19 pandemic. If your event has either been cancelled or postponed, as soon as we know more information we will contact you with all the relevant details. Not only no refund. A CMA court order requires Viagogo to clearly disclose key information on its listings, such as resale restrictions on tickets. They were instructed to mail the tickets to Ireland by five days time, a deadline . Trying to call the customer service is ridiculous with 3 hour wait times. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. Also, the customer always has the option of listing their tickets on the platform if they can no longer attend the new date.'. In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. No further contact on future rescheduled date since October 2020. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. Why is the price printed on the ticket different to what I paid? Also,directly on our website! Top Class I purchased some tickets a couple of months ago for an Andre Rieu concert taking place in the UK this week. 3.2 Other Information. Faye has now been refunded by her bank after making a chargeback claim. Can I buy tickets that are personalised with someone else's name on them? drug injury lawsuits and product liability lawsuits. Be the first to hear about special offers. 6.8 All Sales are Final. Romeo Santos Tour 2023. Received Refund in full for cancelled concert. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). However, Shiflett says, after the COVID-19 pandemic canceled the Tool concert and thousands of other events, the company unlawfully avoided honoring its promise of a refund. Ticketing platforms such as Ticketmaster show the dates as cancelled, though the Canadian singer has yet to comment on the cancellations. During this time, the Site will be temporarily unavailable. It says Shiflett has not provided sufficient analysis of the impact of state laws on a nationwide Class. The Viagogo Refund Class Action Lawsuit contends that Viagogos action is in direct violation of the companys stated policy. I must have sent countless emails and phone calls. We will also add Tax on our fees as applicable. It asserts that one of the primary benefits of the site, and the reason customers choose it over other secondary marketplaces, is the Viagogo Guarantee.. . Waste Management Phoenix Open Ticket. Plaintiff filed a motion last month seeking to broaden the scope of her class action lawsuit against Viagogo from just Florida residents to a nationwide class. Sent info several times and they made every excuse under the sun. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. Received clear instructions via email on how to claim refund for cancelled concert which involved posting .