Booked a trip just before covid hit which had to be canceled for obvious reasons. 23. Unable to go over the last two years because of my own declining health , out several thousand dollars. My husband and I booked with Viking in December 2019 for the Rhine Getaway Cruise for December 2020. We are not asking for anything other than our money back. My bag is still missing and I will request (!) Booking your first river cruise? Sure we were free but that's no excuse. This made it impossible to catch the next flight from ***** to buenos Aries. That' our policy,. "Given recent developments and the developing conflict in Ukraine,. Viking cancels all Russian river cruise itineraries - TTG In May, Viking canceled that cruise. Information provided by various external sources. Other than the hassle of packing up in the middle of the cruise, travelers still get the full Rhine experience they paid for. On the next British Airways flight from London to Philadelphia, The In 2020 we were contacted via email and told that this cruise was also cancelled and we could book another cruise and receive a 125% credit toward a future cruise with a risk free guarantee and it said we could change our plans up to 24 hours before departure. Expires March 31, 2023. Over in Southeast Asia, a new river ship, Viking Saigon, will cruise the Mekong. Originally booked in 2020, paid in full. Should your cruise be canceled, the cruise line will also offer compensation. Sometimes it's worth a large investment to reap the benefits of a great credit card. Weve canceled one cruise on the Danube and have made a few mostly minor alterations to a small handful of cruises on the Rhine, a Tauck spokesman told TPG when asked about this years cruises. Heres what you need to know. Feb 1, 2023. We rebooked yet again and we're told that we had to have the vaccine before we would be able to take our trip. Subscribe to RSS Sheila Davies is a retired gas industry professional based in Northumberland, England. Man finally takes fully-paid Viking cruise canceled by COVID - nj I complained initially that I was not given a direct flight. A drinks package at the original cost, when I first tried to book it. They said they did. The pandemic has not ended, and some sailings have been cancelled due to too many Covid-19 cases onboard. 488 total complaints in the last 3 years. Viking Cruises has ceased all operations in Russia this year in response to the Russian invasion of Ukraine. The typical characteristics of river boats regardless of cruise line are about the same. AMA Waterways | Travel Requirements & Safety Protocols. passengers asked if ports on the new itinerary may close and if there's a chance the cruise could be canceled while underway. For cruise news, reviews and tips, sign up for TPGs cruise newsletter. This 'placeholder booking' means nothing he assured us. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year and earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. The Rhine River is more sensitive in terms of river flow because it lacks the dams that are on the Danube River. Viking already runs a number of river cruises. The photo is from my first premium, international award flight in 2012. At the other end of the Po, ocean water has flooded the last 12 miles of the river damaging crops and contaminating drinking water. Disappointed with Viking Cruises cancellation policy. However, the same problems do not affect river cruise ships. On July 10th, 2022 my husband called Viking to inquire when the schedule becomes available. River boats are unique because they can float in just five to six feet of water. Later after giving our deposit (another $8,000) we found out that ******** become a requirement to sail.My husband and I, both for health reasons can not get the vaccines and Viking to this time has been holding our money ($11,367.50) for 3 years (going to the 4th) even when we have requested several times and even hired an attorney to get our money back.When we booked the 2nd cruise, no one told us that we will loose our chance to get a refund. Learn to how to find the cheapest awards. One of the most popular rivers, the Rhine has river levels falling fast. Disassembling the shades on the sun deck. I'm with Robin (see below). Call to book now: 1-800-207-7286. This requirement was enacted after we booked this trip . For an explanation of our Advertising Policy, visit. Because of COVID, we had to cancel the cruise, and received a voucher from Viking. We will never try Viking again! Language and Region - sales.vikingline.com Schreiner gives an example of two identical sister ships, AmaLucia and AmaSiena, that both sail the Rhine. 05 Aug 2022. 12/21- 12/28/2022 They may run multiple ships back-to-back where you would transfer to another ship where the river is having navigational issues. This card is also incredibly rewarding for travel purchases, helping you rack up a ton of Membership Rewards points for your next award trip. Coach would have been better. I took into account the following factors and then made an educated guess: Taking all of these factors into account, we booked for mid-June. At Viking, your experience means the world to us. This post contains references to products from one or more of our advertisers. Should you wish to change your reservation, you can choose which policy works best for you: Vikings Risk-Free Guarantee or standard cancellation policy. She is scheduled to start ************ this week. Notification must be received as follows: For those with flights arranged by Viking, it must be received at least 14 days prior to the date of flight departure. After 5 Viking This site does not include all card companies or credit card offers available in the marketplace. The Rhine River in general is not that deep. Submit a complaint and get your issue resolved. We have one ship starting in Amsterdam and one ship starting in BaselIf they cannot pass Kaub [the critically low water point on the Rhine], then [the passengers] all disembark on either side," he explained. Special Cruise Savings | Viking Ocean Cruises "But its clear that river cruising is not going away anytime soon.". All Mekong River cruises through Vietnam and Cambodia have been suspended until November 30. . Not one thing but some flowers in the rain and unsafe steps and more Booking number 7141933 The difference between what they gave us as a credit for a 2023 cruise (which we booked so we didn't lose all of our money) and what we originally paid is $3,494 dollars. I told a member of staff about this and was directed to use a toilet on the top deck. In some cases, an itinerary may be adjusted with certain destinations dropped and new ones added. Viking Mississippi is one of Viking's largest river ships, measuring 450 feet (137 meters) long and weighing approximately 5,000 gross tons. This also had the water turned off and was unable to flush. Weve taken note of your feedback and if you'd like discuss your trip further and welcome you to email TellUs@vikingcruises.com with your booking information. Viking revises world cruise itinerary on eve of departure | seatrade Airfares vary on other gateways & departures. I was told to claim on my travel insurance if I had any.I had to send three emails to receive a response and cancellation certificate from Viking Cruises. Since the ships are nearly identical, if you do transfer to another ship, you should be in a similar stateroom as the original ship. View all of our Luxury Cruise sailings and offers. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. . Viking's move follows announcements from other cruise operators saying they are . We said yes. A sales representative ******. Learn more. Special fares plus Free airfare valid on select 2023 departures of Eastern Seaboard Explorer and Canada & New England Scenic Shores. This was our second cruise, I would have to say our first one was wonderful, this one was not bad. Plus, your own feed of TPG content. In the end, you will have a fantastic vacation and you will get a future cruise credit according to what you miss., He added: Its better than canceling and sitting at home and not doing anything.. They can go up, they can go down, rain can come in.. Simply make the simple changes to the hotel reservations so that one of the rooms includes two beds. We also paid Port Tax for Honduras even though they chose not to book and pay to use the pier there. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Winston Folkers. I am extremely disappointed that a once in a lifetime trip I have been looking forward to for two years is now marred before we even get on the ship. Our points-obsessed staff uses a plethora of credit cards on a daily basis. We booked a 14 day cruise with extra days upon arrival in ****** and departure in **** in ****. Viking Ocean Ships Currently Sailing: Viking Jupiter Viking Orion Viking Mars Viking Neptune Viking Saturn Viking Sea Viking Sky Viking Star Viking Venus Vikings entire river fleet of over 75 ships is also actively sailing. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Booking 6819824. He was assertive and very confident, pushy and eager to make the booking. They said they did not think we could get a refund as our money had been converted to a voucher and vouchers were not refundable with our insurance. 1. Customer Reviews are not used in the calculation of BBB Rating, My husband and I took an Antarctica cruise with Viking Octantis Dec 25 to Jan 7' as an all inclusive trip, all airfares and transportations were included . We were told that since we used vouchers we were not eligible for a refund per policy. They are just taking the thousands of dollars we gave them from us and we are getting nothing in return. This review was chosen algorithmically as the most valued customer feedback. By. We could not get a negative covid test in time for Just returned from Classis Panama Canal Cruise (11-21 February 2023) on the last day, running water for the shower, hand basins and toilets had been turned off from 5am to when we left the ship at 10.30am. Viking Cruises, and Other Lines, Changes Plans Because of Ukraine News For every day that is altered, AmaWaterways guests will get 50% of the daily rate they paid as a future cruise credit. On the last day, all running water was turned off until we left the ship. At the time we did we also asked that trip insurance be added. Viking Ocean Cruises. There are critical points, like the one on the Rhine River, right in the Rhine Gorge, Schreiner explained. Risk-Free Guarantee - Viking River Cruises Learn more. On April 7, Virgin Voyages updated its advisory that all regular Scarlet Lady cruises are canceled through September 17, 2021. Change of travel requirements after full payment received/ignoring request for full refund. I have contacted Watcdog BBC who are interested. The cruise was cancelled due the pandemic ($11,367.50) Viking offered us to support the company and not get a refund if we accepted a voucher of 125% We said yes. Just return on our river cruise . Mind you, my cruise cost over $27,000. This site does not include all credit card companies or all available credit card offers. I specifically mentioned this scenario when I used the voucher and we were told as long as it was 120 days before departure we could rebook using our voucher. Courtesy Sheila Davies. What? Media Center - Press Releases - Viking Cruises Apply and select your preferred metal Card design: classic Platinum Card, Platinum x Kehinde Wiley, or Platinum x Julie Mehretu. The line confirmed the steps to TTG on Wednesday (2 March) and said it was "deeply opposed" to the . Experts are saying that the current drought in Europe could be the worst in 500 years, with water levels dropping, especially along the Rhine River.
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