You would think for thousands of dollars of orders, Id at least get a little bit of service better than what grubhub offers (and grubhub is FAR better than these clowns). An individual 18 years or older, must be home to accept furniture delivery and inspect your order. Our Worry-Free Protection Plans include coverage for accidental damage which is not covered by our Limited Warranty. They have moved my delivery date multiple times and can not commit to anything. They sent one email in May to say my order was processing. Arhaus warrants its merchandise to be free of defects in both construction materials and workmanship from the date of delivery for the number of years noted in our Limited Warranty when used in a residential (non-commercial) setting. We don't walk on the rug with shoes and vacuum our floors daily, can't be lifestyle. We require contact information to ensure our reviewers are real. The bedroom set has arrived and we couldn't be happier! I truly believe the true measure of a business Beautiful showroom but very unprofessional service, Beautiful store with an impressive selection, The aesthetics of Arhaus is simply beautiful, Well, my husband and I have been looking for chairs for a year now. I have called several times the concierge department, sent emails, they called me back once about 14 days ago and said that they needed to get some clarification from the furniture repair company they sent to my house as their notes weren't clear and that I should hear back from them in about 5 days. I am writing to say that in my experience, the complaints of under-performance could not be further from the truth. They don't call or email back. I ordered lamps and bedding. If I could give less than 1 star, I would. I've put my years of data science experience to work and built a site that aggregates 10,000s of customer reviews and independent . He has been to our home and helped picked out pieces for the space we have. One of the best Furniture Stores, Retail business at 5300 W 119th St, Leawood KS, 66209 United States. Once you commit to the purchase, you don't get any response from your sales person - no follow through on inquires. We ordered two couches from Zane at Arhaus and had an excellent experience with him. I will be going back there now that I know they have good customer satisfaction. After several emails and phone calls over a two-week period, I still do not have a return label. We started a collection of nice pieces when they came up as floor samples and now we just finished remodeling our first home and stopped by Arhaus last night. Arhaus is a United States retail chain that designs and sells home furnishings online and through its retail stores and catalogs. Recently I attempted to locate some bedding at Arhaus that they no longer carried. Great customer service. The furniture were delivered on time but it took almost two months for the furniture covers got delivered. For the privilege of receiving the inflation device so we can properly use the sleeper. Debra answered all our many questions and offer good advice.The Bostics, I made a purchase in March of 2022. From dining tables, dining chairs, benches and banquettes, bar and counter stools, buffets and hutches, bar tables, bar carts, and bar cabinets, Arhaus carries over 250+ dining furniture pieces that can help enhance the look of your dining and kitchen spaces. Beautiful quality furniture. She is smart quick efficient and has a good eye! Sandi Lahage the Design Consultant there is amazing. and didn't hear for a week, so I called him back again. Arhaus has both indoor and outdoor sofas ranging in price from $1500 to $9000+, with unique styles such as curved sofas, leather sofas, chesterfields, modern sofas with a low-profile silhouette, and some customizable sofas. I went in today and found a floor sample chandelier. Arhaus Furniture collections are for the entire home. Tricia knows the store inside and out and if you tell her your ideas she can show you things that will work for you. They took longer than expected. The cons: Some shoppers mentioned issues with shipping. Debra answered all our many questions and offer good advice. The level of customer service was exceptional. To purchase or redeem a gift card please do so by phone at 866.427.4287 or by visiting one of our stores. Arhaus is a great company to work for with the exception of the Concierge (Customer Service) Department. Arhaus furniture items typically feature materials such as solid wood, petrified wood, marble, all-weather wicker, rattan, glass, and crystal. Learn more about purchasing Worry-Free Protection Plans. Please contact Arhaus for details. I am reading the reviews and I understand that some people had trouble with the policies of Arhaus, but they like the design of their merchandise. We spent close to $75k at this store and purchased their warranty on the furniture. Beautiful showroom but very unprofessional service. I agree with all of the 1-star comments. They are liars, don't live up to their commitments, and are rude. It has beautiful furniture. Join the 39 people who've already reviewed Arhaus. The furniture is beautiful, current and they have unique things . My designer/ sales gal, Heather was amazing from the get go volunteered to come and visualize my living room to help me make a difficult choice. Do you have a program for Interior Designers? There is an asterisk by the item, but that footnote talks about extra delivery charges for certain states. . Please see our Measuring for Furniture Delivery guidelines. Our sales associate Massi was extremely helpful and patient with me while I made my decisions. Daniel, our designer, was extremely helpful and kept us informed on delivery dates. Can I purchase or redeem an Arhaus Gift Card online? Are the prices the same in stores and online? It would have been very expensive to hire an independent designer to accomplish what we did complimentary. the perfect rug and dining chairs as floor samples. Well, my husband and I have been looking for chairs for a year now. 1% BACK Online Cash Back 1% Cash Back For Online Purchases Sitewide Verified 6 uses today Get Reward See Details FREE GIFT Sale Professionals Earn Rewards, Exclusive Benefits + More With Trade Program Sign Up 1 use today I also got covers for when it snows here in Colorado. We bought it received it by UPS in a week and hung it up. The cushions didnt last 18 months. Customer service's response was that normal wear is not covered. Business Profile Arhaus Furniture Furniture Stores Headquarters Multi Location Business Find locations Contact Information 51 E Hines Hill Rd Boston Hts, OH 44236-1151 Get Directions Visit. If a purchase is made with a rewards certificate and the merchandise is returned, the reward is forfeited, unless making an exchange of equal or greater value at the time of return. It goes against our guidelines to offer incentives for reviews. I hope Arhaus realizes what an asset they have in her. I called to check on the order since we are entering the second week of April. Love the furniture but pretty bad customer service. Michael is now my "furniture guy" and Kat is my "furniture gal." Key Responsibilities. Arhaus coffee tables include marble coffee tables, drum tables, cube and rectangular shaped tables, round tables, coffee tables with petrified wood, metal coffee tables, and more. The pillows are easy to wipe down too. Long story short the sectional arrived and we quickly found it to be defective - it had multiple quality issues. Tracy worked with me and was very pleasant to deal with. I was told at the time by the sales associate (female) that there was nothing wrong with the lamp - that they just change things out frequently. The invoice is very misleading. Very poor customer service. Say what? We did have something come up that was a misunderstanding with a picture we bought but Mike the manager immediately took care of it without question. Items that are returned or exchanged due to size will be assessed a 10% restocking fee and delivery fees are not refundable. Payments can also be mailed to the following address: Comenity Bank PO Box 182273 Columbus, Ohio 43218-2273. If you are not completely satisfied with your purchase, please contact us at 866.427.4287. The sectional with chaise was made to order. Be ready with your credit card. Despite the wide range Arhaus quality doesn't dip and they have the same careful checks for all of their product lines. Both Batman, my little pup of the house, and myself enjoy our mornings on our new Hamptons chairs. He assured me that the chair he was recommending would work out. Michael and Kat sourced my floor plan with dimensions in order to create a digital presentation to help me visualize the final arrangement in my home: master bedroom, family room, and kitchen/foyer area. The deliveries went smoothly and my purchases arrived quickly. Luckily for us, Alyssa, the store manager, took over our account. People that come over say the room belongs in a magazine. I ordered same table 16 weeks ago, and still no set delivery date! She said she had just the the item. The sales staff is very helpful and non-judgmental (snobby). The last popular pick for Arhaus shoppers is their collection of lighting pieces. You have helped in making my condo more of a home! The beauty is in the natural variations, the irregular distresses, sporadic oxidations, and color fluctuations. Thank you. No follow through yet again. The 2nd one got had a chip on the top and an off color board. Our salesperson during this timeframe had moved from the Northpark Arhaus to the Fort Worth location. Non-Furniture Items: Includes Lighting (uninstalled), Mirrors, Bedding, Decor, Jewelry, Rug Swatches, and Tabletop. It was our first time shopping there and we are very pleased with their customer service and they wanted to make sure we were happy. Walking around aimlessly Tricia came to the rescue. CS suggested I call furniture solutions, when I called all I got was a recording with 4 options to press. May all benefit! We also ensure all reviews are published without moderation. If you choose to return a damaged item, purchase price, taxes and delivery fees will be refunded. Heather Jester was our guide and inspiration. This was to be a birthday gift and I have this junk. My chairs also came in less than 1 week in perfect condition! Tricia came to the condo measured everything out and immediately shared her thoughts of what could be done. She did a fantastic job, she listened to my needs and style and helped me make decisions that I am so happy with! condition: excellent make / manufacturer: Dining Chair model name / number: Dining Set size / dimensions: Dining Room Set more ads by this user The earrings are not Pagoda Earth Earrings but cheap something that I do not see anywhere in your on line listings. They did not question anything that we called. I am so thrilled with the guidance I received from Them. . They promised a discount. Furnished almost our entire house and the quality of the furniture is amazing. We have since been back to order additional items. I asked for my money back. If you do not want ARHAUS to share your personal information for marketing purposes, please click here and we will remove your name from lists we share with other companies. On the day of the delivery Tricia was there!! I've had to cancel orders due to incorrect lead times quoted, dates continually being pushed out, and absolute lack of follow up or promised return phone calls that never happened. They were both delivered a week later. Will you share my email, home, or business address with other companies? If you are looking to work with anyone, we recommend working with David for sure. Placed an order for a dining room table in January. I found them to be solidly built. Arhaus Customer Service Phone Number Phone Number:1 (800) 777-1745 Shortcut: Ext: 3050 Average Customer Rating Score 5 Website: Arhaus Website Arhaus Customer Service Hours N/A - Edit Review/Comment Update Listing Reviews For Arhaus Customer Service (1) skrew up re: order number 225510 This order arrived yesterday, 7/18/14. We purchased furniture for our living room and dining room. We'll go through the top picks and talk about the ins and outs of Arhaus's offerings. Request your free catalog. Forget about it! Know what you want before you order but seriously you can't go wrong buying at Arhaus. Not my favorite to say the least. She asked all the right questions of what I envisioned for my new place. Join our Arhaus Trade Program and earn cash back on furniture, rugs, relics, accessories, lighting, mirrors, and soft goods. From looking at other recent reviews on various forums I'm not alone. Delete The customer service is reprehensible. I loved everything it looked exactly as I thought it would be and it was all due to Tricia. This issue is going on over a year. Some links on Slumber Search are referral links. They have an eco-conscious and philanthropic mission by sourcing sustainable materials and donating to charitable causes. For all other orders, contact Arhaus by phone at 866.427.4287 or email [emailprotected]. Like all things you read on the Internet, understand there is no better judge than yourself. They keep apologizing which at this point is worthless to me and say they will give a follow up call or email. The pros: Nicely designed, modern sofas and sectionals. Buyer beware, this company has a wonderful showroom and nice glossy catalogs that show there products in there best light however they will leave you hanging if you have any issues. A The website (URL) for Arhaus is: https://www.arhaus.com/store/leawood-ks/ Q How big is Arhaus? The national Arhaus customer service is the worst customer service Ive ever experienced. Michael has also been very helpful as well. The back cushions are not sewing straight. Email Customer Service - Tell Us About Your Experience Sign In Sign in to your existing Mariano's account We're updating our experience to better serve you. Wanted to leave a review since I am very happy with the service both at the store and with delivery accommodations. Zero customer service. No return emails. My favorite furniture store! If you are unable to accept delivery beyond 30 days of your merchandise being fully committed in our warehouse, your order must be paid in full and cannot be returned, refused, canceled or exchanged. And, we remain committed to never using wood from endangered rainforests. The space has a large open floor plan and I didn't know where to even begin. I am by nature indecisive and Cheryl made my decisions effortless. We tried every possible method to inflate without, and it just. We had one price adjustment that needed to be made and the manager, Michael, was extremely helpful and accommodating. Out butts hit the wood on the seat cushions. Ask for Tricia and she can be of great help! Job posted 8 hours ago - Arhaus LLC is hiring now for a Full-Time Sales Associate / Design Consultant - Full Time in Jacksonville, FL. Join the 41 people who've already reviewed Arhaus. Awful customer service! He was so genuine & professional. Our delivery team is not permitted to install any electrical equipment or wall-mounted items. I called Arhaus a week and a half later. What if my items do not fit upon delivery? The 2 wooden cocktail tables were finished so differently that they didn't even look like they were from the same set. Customer service's response was that since they are natural wood, it is expected they will have natural variations. Shoppers tend to love the look and style of Arhaus lighting pieces and the extra bit of refinement they add to their spaces. Restoration Hardware Company Information Company Name: Restoration. If not reported within 14 days of delivery, the defects and variances will be considered acceptable and will not be accepted for return or exchange. We purchased a sectional from the Northpark Arhaus this past summer. A Arhaus is located at 5300 West 119th Street, Leawood, KS 66209 Q What is the internet address for Arhaus? It was purchased during a very good sale at the store. I have spoken to numerous managers, concierge managers and etc and so far nothing. All Arhaus sofas are available in Easy Care fabrics, but not all sofas are available in ALL of the different fabric options. So the took them back and reordered the two chairs. This plan will also cover seam separation. I sent a request for a second shipping label. They have a huge selection of their furniture and are more than willing to help you every step of the way. We expect to keep finding more of what we love at Arhaus. These are the most beautiful outdoor chairs not to mention incredibly comfortable! At Arhaus, were committed to products of great integrityfurniture made with uncompromising quality and care. Will my merchandise be assembled at the time of delivery? Apply today at CareerBuilder! Contact Arhaus by phone at 866.427.4287 for Returns & Exchanges, or other questions. Items such as lighting, mirrors, and wall art will not be unboxed, inspected, assembled or installed. | Read 21-38 Reviews out of 38 About. Verification can help ensure real people write reviews about real companies. I am unsure why UPS needs to be contacted as I have the email confirming delivery and the name if the recipient at Arhaus who signed for both packages the same day the same time. I cannot thank Kat and Michael enough. When it comes to sectionals, Arhaus has pieces for both your indoor and outdoor living spaces that range in price from around $2000 for a smaller sectional all the way up to $18000+ for large sectionals over 13 feet wide. I would suggest that no one buy any product from this company. We are talking about approx 1k on an order of over 20k. After spending over 20k in this store, they have the audacity to continue to send bills for $200 saying the account isn't satisfied. I just agreed to take the wrong color and one brok on delivery. To be removed from our email mailing list, click the unsubscribe link at the bottom of your email. I was asked to wait 3 months for my dining chairs only to be told to wait another month+ as there were more delays in manufacturingI've had it at that point so I decided to cancel my order and order similar-looking chairs at overstock for less than half the price! We had one rip in a couch and placed our request for repair in January. If this item was no longer in stock, just say so, do not put a cheap- item in and print the order as the ordered item. Now, more than one year later, we still look around and are amazed with the finished proMy husband and I highly recommend Arhaus and Trish. 70. When it comes to your own comfort, your own body is the only North Star. Sep 3, 2019 - Corporate Concierge in Boston Heights, OH Recommend CEO Approval Business Outlook Pros The company as a whole is awesome. How do I apply for an Arhaus Credit Card? Had a very helpful designer who gave us numerous options and ideas. I was worried about getting my furniture after reading these reviews, but I called and the representatives were super helpful in getting me scheduled. We accept the following: VISA, MasterCard, Discover, American Express, the Arhaus Credit Card (Archarge) as well as Arhaus Gift Cards and checks (by phone or in-store) and cash (in-store only). I'm giving this 3 stars because I had both good and bad experiences in this store. Kat helped me (I need the help) pick out custom fabric and leather for my Remington sofa and Ranch ottoman; Michael mailed me the samples. I bought $4500 worth of stuff on the website and they charged me $5500. I love my beautiful, charming, cottagy apartment thanks to Arhaus. After inspected the furniture we did notice that some had some problems and we called their customer service right away.We took pictures and sent to them. Lastly, the fired our customer care person mid process :( and he was the main reason we choice this store. Can I pick up my merchandise at my local store?
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