If you have tried to charge your hoverboard and it still will not turn on you need to check if there is an issue with your charger, charging port or battery. GoTrax V2 Not Working. Its possible that you got a defective battery. These codes will pop up over your console's display when there are issues within your electric scooter. I do like the scooter and hopefully it will be fixed so it can be used for friends and a spare. GOTRAX - F5 Electric Bike. Gotrax G3 Plus Electric Scooter, 10" Pneumatic Tires, Max 18 Mile Range and 18Mph Power by 300W Motor, Foldable Escooter for Adult Unisex. Kid really loved the speedometer and the cruise control feature! I requested a refund. Gotrax recommends 3-4 hours for charging time. 51 reviews. This may solve your issue altogether or at least give you some more information on where things might be going wrong so you can do further troubleshooting on other parts of your machine or batteries. When you plug your charger into the wall, the indicator light will turn green. If damaged do not proceed. . If you cant find any blown fuses, its possible that your charger is malfunctioning or your scooter is defective. Include an image for extra impact. We show a quick view. If your charger does not turn green when you plug it in, your problem may lie in your charger. Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ). Watch out world! Fix Water Leaking From Air Conditioner. If you return the product because you don't like it (and not because of a defect on arrival), the return shipping costs will be on your end, and the scooter will have to have remained undamaged. 110 0 obj <> endobj xref Many hoverboards will typically also beep when they reach maximum speed, if they are tipped too far forward or backward or if they reach too steep of an incline. They tell you to tighten screws that exist in the xr/ultra but are not present on the elite bc of the different design. Battery Pack Ride Time Estimation Calculator, Basic Electric Scooter & Bike Wiring Schematic. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. 21E, 22E, 25E, and 30E - Replace console to fix error code. Tip: Try to lift as straight as possible out of the tiller. While they are a fairly new technology, they are rapidly growing in both popularity and their abilities to manage different terrains and new technologies. Odometer not working. trailer <]/Prev 856594>> startxref 0 %%EOF 129 0 obj <>stream Many hoverboards will typically also beep when they reach maximum speed, if they are tipped too far forward or backward or if they reach too steep of an incline. Store the screws and hook in a safe location for later use. 0000002987 00000 n Here is a link to find the manual for your Gotrax hoverboard. If the wheel spins only when the battery charger is plugged into the scooter then the battery pack is defective. Since battery indicator has 4 bars, easy to do the math. Using the 4mm Allen wrench, remove the two screws and locking hook that are used to secure console to the tiller. TWO OF A KIND Dual hub motors unite to create 700 watts of pure electric power, pushing the V6 to speeds up to 10 mph. EDIT 3/31/21: GoTrax has fixed our issue and have replaced the faulty scooter. (Be sure to follow local laws and regulations when disposing lithium ion batteries), While the battery is out, it is a great time to check the connections at the bottom of the tiller. Kick stand wobbly. Turn the key or power switch on and engage the throttle all of the way. Can't get the scooter to start. If it's not been used for a while, it might need charging. Now you are finished and ready to test your work. They can be reached at gotrax.com TROUBLESHOOTING This scooter is covered by a 90-day manufacturer's warranty that covers We'll go through each electric scooter and the error codes that occur. Even if just pressing for a second - Kind of scary actually. Here are a few red flags for anyone interested: I had my first issue within 4 days of receiving the scooter. Need help troubleshooting a scooter issue? New Safe Step Technology - Both feet must be placed on the . Sometimes the brake switch becomes defective and locks into the on position which makes the speed controller turn off the motor. 0000001330 00000 n IT GOES ON AND ON The powerful lithium-ion battery has a long lasting charge, keeping the V6 going for up to 15 miles. 21E - Controller Failure22E - Handlebar Failure23E - Motor Failure25E - Brake Lever Failure30E - Communication Failure. I also have a V1 and no issues. The difference is, these are much more fun! Here is a link to find the manual for your Gotrax hoverboard. If you find any damage, replace it immediately. Take care of your ride so it can take care of you. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. This electric scooter comes with an updated, brighter headlight and a larger LCD screen. I was disappointed with the v2 we received, which is a shame since it really was a fun scooter. So far so good for me. An awesome member of our community made this guide. If this does not work, replace the console. 20 MPH Max speed and durable 10 . This scooter is giving a E3 Error code and the manual simply states to replace the console. - Easy fix. Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ), Learn more about troubleshooting the Apex, Learn more about troubleshooting the XR Elite, How to Change your Electric Scooters Brakes, Learn more about troubleshooting your hoverboard, How to Assemble the GOTRAX Eclipse Electric Scooter, Hawaii Begins Electric Bike Rebate Program, Unboxing & Overview: The Flex Electric Scooter. In this video we take a look inside a GoTrax G2 Scooter. Try recharging the battery pack for 8 hours. Choose from Same Day Delivery, Drive Up or Order Pickup. Post adapter arcing when plugged in. Only tools required are the 4mm Allen wrench and a set of pliers. GoTrax - GMAX Electric Scooter. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. . Many Gotrax hoverboard models have a battery indicator light to also indicate your hoverboard needs to be charged. 0000047449 00000 n If you have tried to charge your hoverboard and it still will not turn on you need to check if there is an issue with your charger, charging port or battery. Back wheel brake mis-aligned. I have had it for over a month now and have had zero problems with it. Create an account to follow your favorite communities and start taking part in conversations. Visit our Battery Pack Load Testing Guide. Error Codes These codes will pop up over your console's display when there are issues within your electric scooter. Ive taken it to work 4 times already with a round trip of about 11.5 miles (charge at work) and it's been fine. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. *You may need to perform a recalibration up to three times to fix your issue. I continue to struggle with GOTRAX's customer support team. This is a few specific actions that act as a reset for your board and can fix many common issues. Thus can not charge scooter. I do hope that the company learns to become more responsive and make these problems rightthats no way to stay in business. Either way this scooter is unridable now.. luckily it was just supplementing me instead of using a bicycle. Also, make sure to run through a full charge and discharge cycle of your battery before riding again, just to ensure everything is in proper working order. In the next video we will show the complete repair, reassembly and testing. Gotrax scooter not charging? Apr 15, 2021 error: If the scooter has indicator lights and they only turn on when the battery charger is plugged in that also indicates a defective battery pack. I requested a refund. You can now turn your hoverboard back on.*. A leading manufacturer of Electric Scooters, hoverboards and e-bikes. It is possible to check the voltage of your battery using a voltmeter. bay_blade2000 3 yr. ago That's not what I am saying at all. rider weight: 154 Lbs. If there is something wrong with the scooter, you might be able to find some of the answers from the owner's manual. We frequently update our user manuals at gotrax.com, and reserve the rights to update and change manuals online. Subscribe to my Channel https://bit.ly/2ShKGSm In today's video I show you how to fix the two common issues with the GoTrax GXL V2 Electric Scooter, which are not being able to open it. Of course, you could also have an issue with your battery. Problem 1: Electric scooter losing Power The first thing you should do is check the battery. Reply, Took mine to the local bike shop. The Compact 25v.2 Battery and 150 Watt electric motor powers the GKS for up to 7.5 miles per charge. - Very dangerous as you can be cruising along and the motor completely shuts off. Find your product below and click the link to be directed to the specific information for troubleshooting. 0000009925 00000 n Knowing how to read a wiring diagram can also be helpful when troubleshooting or making repairs. No. But, as soon as it worked for quite some time, it started showing various problems. Here is a simple video demonstrating how to change the battery in a hoverboard if you have determined that is your problem. If it does not change to red when you plug it into your hoverboard, your issue could lie in the charging port. Its possible the quality slipped with the V2, but they are basically the same scooter. E10, E11, E12 - Contact GOTRAX Customer Support. Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. Electric Scooters Contact an authorized service center for more information about replacements. Please contact our customer service team if you are experiencing problems or need more detailed information. 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Read reviews and buy GoTrax Apex PRO Commuting Electric Scooter - Black at Target. E1 - Communication FailureE2 - Brake Lever FailureE3 - Handlebar FailureE4 - Motor FailureE5 - Controller/Body End Failure. Make sure the petals are level with each other and on a flat surface. 0000013506 00000 n In all cases the company has been slow to respond. The odometer illumination was bright. Press J to jump to the feed. Look down the tiller and ensure the pins are grouped together tightly and free of arching or debris. Powered up the scooter. You will see the LED lights start to flash. If the wheel spins only when the battery charger is plugged into the scooter then the . So, 3 hours for 4 bars = 45 mins of charging time per bar. 0000002509 00000 n Our combined issue is we have been getting run-around from the company's support and are looking to see if others are having similar problems. IT GOES ON AND ON The powerful lithium-ion battery has a long lasting charge, keeping the V6 going for up to 15 miles. Even if you've just ridden it, the battery may not be sufficiently charged. Took 8 business days to fix (total of 11 calendar days). GOTRAX - F5 Electric Bike . The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. First things first, check the following points: the plug in your mains power socket; the power cable that connects to the scooter; and the charging port on the scooter itself. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! We show a quick view of removing the console, console disassembly as well as troubleshooting the signals to the Console control board from the Throttle Hall Sensor. GXL V2:Learn more about troubleshooting the GXL V2 [Here], Apex: Learn more about troubleshooting the Apex [Here], G2:Learn more about troubleshooting the G2 [Here], XR Elite: Learn more about troubleshooting the XR Elite [Here], XR Ultra:Learn more about troubleshooting the XR Ultra [Here], G4: Learn more about troubleshooting the G4 [Here], All Scooters: How to Change your Electric Scooters Brakes [Here], Hoverboard(s): Learn more about troubleshooting your hoverboard [Here], How to Ride your Hoverboard Walkthrough [Here], Shift S1:Learn more about troubleshooting your Shift S1 [Here], EBE1:Learn more about troubleshooting your EBE1 [Here], EBE2:Learn more about troubleshooting your EBE2 [Here], EBE4:Learn more about troubleshooting your EBE4 [Here]. Will this problem come back? When the battery is fully charged it will change from red to green. You will see the LED lights start to flash. To determine whether either of these is true, unplug all of your devices from power and try charging them again. The motor does make some noise when first accelerating but goes away. Easy fix but annoying. Reply, Is it possible to order the Tiller on its own for a gotrax GXL2..my broke in half and I need a replacement. Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ). I err on the conservative side, and would rather "under charge". Troubleshoot common issues with your gotrax hoverboard with our handy guide. Power completely shuts off while riding. $799.00. To power the scooter off, press and hold the red button for 5 seconds. Save my name, email, and website in this browser for the next time I comment. These codes will pop up over your console's display when there are issues within your electric scooter. For example, only standing with one foot on your hoverboard can cause some models to beep. So in short. Further, the locking pin is completely . These are as follows. How to restore default settings on GOTRAX GXL V2. Update July 31: my gxl v2 is still riding well, I just pumped the tires up to 45 psi which greatly improved speed and rideability. It will display all specifications more visibly. The scooter is barely accerlating (I can only get it up to 7 or 8 mph on a flat surface and not over 3mph on even . It was the front wheel so more difficult, cost 40 for replacement. We check over 250 million products every day for the best prices. This is the best method to factory reset GOTRAX GXL V2. This is telling you the charger is working. GOTRAX GXL V2 Commuting Electric Scooter - Black $379.99When purchased online Out of Stock About this item Highlights Speeds up to 15mph Up to 12 miles on a single Charge 8.5" PNEUMATIC TIRES Hand Brake Reinforced frame support riders up to 220 lbs Specifications Dimensions (Overall): 14.9 Inches (H) x 7.8 Inches (W) x 39 Inches (D) 110 20 As we were packing it up to be returned, found that disconnecting the handlebar freed up the front/drive wheel, indicating maybe a controller issue vs a motor issue (or maybe both). I ride it to work every day rain or shine and haven't had any problems so far but today it was raining and Im afraid it has water damage potentially. This was fixed with the company sending a replacement tire. Yes, you read that right. Between our 4 scooters, we have many minor quality issues and a few major manufacturing issues. If all of them work normally, then you need a new charger. This is telling you the charger is working. When you connect the charger to the hoverboard it will turn red to let you know it is charging. Did you find it helpful? So frustrating. 0000256654 00000 n Cruise control automatically goes on every time when riding. We would be more than happy to help you by providing troubleshooting steps and also any replacement part needed if you are still under our warranty period. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. I've emailed support but I'm waiting. If the unit has a brake cable running to the hand brake, you will need to disconnect the line before proceeding. Looking For The Best Lock For An Electric Scooter? When it comes to hoverboards, the magic fix-all is called recalibration. Has refused refunds. Front wheel cover scraping wheel - easy fix but annoying. PARTY ANIMAL Play your music with the enhanced Bluetooth speaker, sync the LED lights to the beat, and keep the party going. As usual with every GoTrax scooter, you get a 30-day return period, and a warranty period of 90 days. Next, check to see if there is any damage to either end of your scooters charging cable. The tiller is constructed differently bc in the elite, the brake wire runs through the inside of the tiller, whereas in the xr and ultra, the brake wire runs on the outside of the tiller. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Press Power Button once again to power on . This is a few specific actions that act as a reset for your board and can fix many common issues. A fully charged battery will have between 36 and 42 volts. Grab the new battery pack and ensure that your are installing the battery pack correctly. I purchased a Gotrax GXL V2 and recommended it to 3 others who have also purchased it as well. First, plug in your charger and make sure that it works before continuing.
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