-Kate. I understand this is a busy time of year but so many girls are buying homecoming dresses that won't arrive in time. Your return will be processed as soon as possible, generally within 20 business days of us receiving it - you will receive the store credit code in your email. We ordered a dress on 9/6. I'm dealing with their customer service right now and they are so rude and unprofessional, Hi Talia, Thanks for your feedback. All our models are approximately 175cm tall. I've lost $120 to Lucy In the Sky and received nothing. Thanks for your feedback. Sky Fax. -Kate. Completely different material than pictured. If you believe your item is faulty, please contact our Customer Service team viavia email to shop@lucyinthesky.emailwith your order number, photo of the fault and a brief description. I've been contacting Lucy in the Sky since 10/6/22 with another representative named Angela S. I feel both representatives were not handling this customer service issue in a timely or reasonable manner. Unless expressly stated to the contrary to the fullest extent permitted by law, Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with, You agree to indemnify, defend and hold harmless, The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and. Yes. All orders are charged in USD - our website may show you the estimated equivalent amount in your local currency (this can be changed under 'My Account' of the website. Please email us at resolution@lucyinthesky.email so we can look into this for you. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of www.lucyinthesky.com. Thanks for your feedback. By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. i ordered 2 dresses october 2 and need them for october 11. thanks! ; Text is available under the Creative Commons Attribution-ShareAlike License 3.0; additional terms may . Any currency conversion are for reference purposes only. I have been waiting for almost three weeks and still haven't got my money back. What this means is that we do not store or save any of your credit card information at any point, and that all purchases are 100% protected by PayPal's Buyer Protection against non-delivery or receiving something which is not as described. Facebook is showing information to help you better understand the purpose of a Page. Hi Kim, If our system does not recognize your email, it means that you may not have registered an account - you can register an account with the same email used to place your order originally, to have access to all your order information. In the case of any change-of-mind or sizing issues, we offer store credit. . Please read the email in full, there may be pertinent details which may have been missed. I ordered two dresses a month ago that never even shipped by the latest day that they were supposed to ARRIVE. If I do not get a refund, I will be disputing the charge on my credit card! Lucky in the Sky has good web ratings overall. Contact BT. Daughter bought a dress for homecoming from this site. Shop faster with the App My Account Account Wish list Order Status Help Center shipping returns sizing Their trendy collections are always changing and they offer many sales. - Kate, Hi Paula! HOW TALL ARE THE MODELS ON YOUR PHOTOS AND WHAT SIZE ARE THEY WEARING? I have emailed twice and now we are scrambling for a dress for homecoming the week of. Don't take the risk and give them your money. I placed an order and was waiting for more than a month. I HIGHLY recommend NOT ordering from this place. Published by 9138-4529 Quebec Inc. on 2022-08-31. Not worth the hassle and loss of money. These numbers are generally staffed between the hours of 7 am to 11 pm every day. You can also visit this article for more information on getting support! Our sizes may run a bit smaller, depending on the fabrication and the stretchiness of the material. Thanks for your feedback. Overnight orders shipped Friday will be delivered Monday. This store has a great selection of dresses but unfortunately 1/3 of the dresses I've ordered was not what I expected based on the photo. You can check out our return policy at http://www.lucyinthesky.com/shop/help as well as each individual product page under the Payment and Return Policy section. My opinion of your service stands.I ordered the same dress in 2 sizes due to my daughters turnabout a 2 weeks away. Customer service is awful. Lucy in the sky is our GO TO for all things special occasion. Hi Bailey! Sharing is caring! This isn't a real company. My learning training provider was City and Guilds. This is the only time I ever have ordered something online when the seller would only give store credit. Please email us at resolution@lucyinthesky.email so that we can better assist you! We're sorry to hear about your issues with our return policy. I unfortunately missed the return window for the dress, but thought I would ask anyway just in case. Our mailing address is 808 Wall St, 2nd Floor, Los Angeles, CA, 90014. I definitely recommend Lucy in the Sky, as my other dresses were great and their customer service is top-tier! -Kate. My advice to anyone. You would have received multiple shipping notifications if this is the case. They have such cute styles, but the clothing quality is so bad. You must not misuse this Website. -Kate. We're so sorry to hear that your order was delayed. Every item was shipped separately and weeks after stating they were stated to arrive. Go to our site to chat with our support team or email us at support@lucy.co! Worst experience. The company is best-known for its dresses, but they also offer swimwear, rompers and jumpsuits, two piece sets, skirts, shorts, tops, bodysuits, and pants. Our demand recently has picked up far quicker than expected - we expect to start restocking all styles as per usual within the next 7 days. A cookie is a small file which asks permission to be placed on your computer's hard drive. there is a dress i like but it is all out of stock. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? My daughter had 10 other friends that never received dresses for homecoming eitherorder months in advance.the one friend that did receive dress it looked nothing like pictures and was completely see thru and had a hole in side stitching. The woman who emailed me back gave no explanation to why my dresses didn't come and only told me that she cancelled my order. | Read 5,961-5,980 Reviews out of 6,593 For more specific information or any delivery concerns for any International Orders, you can reach DHL GlobalMail Customer Service below: Email: https://webtrack.dhlglobalmail.com/help/contact?country=US, For any other concerns, you can reach out to us at shop@lucyinthesky.email. Customer service is non-existent. You're better off getting your dresses from Shein cheaper, higher quality and at least give refunds. Belle R and the team at Lucy in the Sky were great to work with. Excellent Customer Service, Quality Name Brands. They have horrible customer service and cannot call because it's a bogus phone number. Do not trust this shop to deliver. Lucy in the Sky has a consumer rating of 2.83 stars from 1,066 reviews indicating that most customers are generally dissatisfied with their purchases. However, our order arrived two days late and was not usable, therefore, for my daughter's graduation. The customer service is great and pretty quick but I have to say the shipping can take a while so you have to order with a good amount of time to spare. I greatly appreciate the customer support 24 hour 7 days a week chat box. After using the chat, they told me that they wanted to cancel the order because the dress I had ordered had been out of stock and wouldnt be back in stock for another four weeks. DO NOT BUY FROM THEM. The first time it was cancelled altogether. Article created 4 years ag 03337591728. Designed to work with the LINK series cellular trail cameras, the SPYPOINT app. I was horrified. You can also specifically search for styles that ship in 24 hours with a 3-5 business day delivery date through the Quick Find function and selecting 'Delivered by' date. Contacts: Adam Russell Adam.Russell@FHFA.gov Lucy In The Sky Midi Dress - Black - Alice. It is a no for me. . Caveat emptor. I have twice ordered from this website (years apart) and both times my items were not sent out. We're sorry to hear about your disappointment with our return policy. Use a US Mastercard or Visa credit or debit card to make a purchase, Lucy in the Sky, Inc. operates this Website. WHAT INFORMATION DO WE SHARE WITH OTHERS? Business days do not include weekends or public holdiays. After I explained the situation, they repeatedly insisted they would only offer me a store credit despite not carrying my actual size. I focused on what I cared about which was waist sizing and chest but hip sizing didn't match mine. Website: lucyinthesky.com/shop Location: 1200 Wall Street, Floor 2, Los Angeles, California, 90015, USA Industry: Clothing Store Owner: Victor Sayeg Email: shop@lucyinthesky.email Trust Score: Good Social Media: Instagram & Facebook Advantages Lucy in the Sky is one of the most popular prom shops among young, stylish women. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? We're so sorry to hear about the order. This page was last edited on 12 October 2022, at 14:56 (UTC). Hi! , over 6 weeks. Now it's scheduled to be sent 4 weeks after it was first supposed to arrive. Please email us at resolution@lucyinthesky.email so we can look into your refund. Please emails us at resolution@lucyinthesky.email so we can better assist you. Categories. Incredibly scammy and misleading. Free Returns for United States Customers. If anything else you can email us at resolution@lucyinthesky.email-Kate. You can email us at resolution@lucyinthesky.email so we can further assist you. Cassandra M. went beyond. If you're reaching out to us regarding an order, please have your Order ID in your message. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Lucy in the Sky, Inc. We may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. Our business hours are 8am to 4:30pm Pacific Time, Monday to Friday, excluding U.S Public Holidays. Please note that we do pay for all shipping and delivery costs; but for international orders, taxes and/or duty fees may be charged on delivery of the order by your local government. We do not have any paid partnerships with any influencers; we only post real customers wearing the products we actually sell, so this really disappointing to hear. Ordered a dress for my daughter homecoming and it NEVER came. The 24/7 chat is turned off and nobody bothered to respond to my email. Why just give your money to a site without the opportunity to try and return an item? I ordered a few dresses a couple weeks back for a date party, but one of them ended up being a little bit too short. Store credit took weeks. For further information, please visithttps://help.afterpay.com/hc/en-au/. Thanks for your feedback. Unfortunately many people fall for their intentionally obtuse return policy, but from someone who had a valid return, it took over a month to get my refund returned to my credit card, and I only received it then because I reached out to support multiple times. Hi KM, Among its many cover versions, a 1974 recording by Elton John - with a guest appearance by Lennon - was a number 1 hit in the US and Canada. After an order has shipped, standard delivery is 3-5 business days domestically with USPS and 6-12 business days internationally (not including any potential customs delays or remote locations). -Kate. If i order now when i will receive it? This consists of doing coursework over 15 months. Shipping is free over US$75 and US$6.90 for orders under US$75. Why would I need store credit when I already purchased the 3rd dress. Yes, it says so on the website -- READ THE FINE PRINT. Although some question the quality of products, Lucy in the Sky is a great place to look for a dress for any event. I will absolutely be reordering a new size and be a returning customer! The dress did not fit correctly and they will only give you credit no refund. It was also incredibly short it looked fine on the tall super models, but on someone who's 5'0, the slit was ABOVE my underwear so whack, will never shop here again. - Check in with your local post office, as packages are often held there for pick up. Most dresses are see through material with zippers stuck. In the unlikely event that Lucy in the Sky, Inc. or substantially all of its assets are acquired, customer information will be one of the transferred assets. This site promises to ship an item by a certain date. If we are unable to contact you we will treat the order as cancelled. I use the chat feature and they told me that the dresses would arrive within the next three weeks. We're sorry to hear about the sequin issues on the dress. It has been such a negative experience. Shipping is free worldwide over US$75 and US$4.90 under US$75 for United States Orders, and US$6.90 for International Orders. Lucy in the Sky is an online clothing retailer offering high-end styles at super affordable prices. Hi Matilde, I foresee no dress, no money returned and no reply. From time to time, we may restrict access to some parts or all of this Website. KYLA can provide quick and real-time responses to your SKY service concerns. You either have to be put in a que in live chat with at least 100 people ahead of you or wait 48 hours for someone to respond to your email. Save ur money and timego to windsor insteadur going to end up there regardless. You can also search for styles with a guaranteed immediate delivery date using the Quick Find on the website. www.lucyinthesky.com shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website. Any charges are the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. If the initial address provided was incorrect, your package will be processed as returned to sender by our returns team. Lucy In the Sky does not provide a direct phone number to contact the company, making it difficult to communicate with customer service when all the emails you receive are automated. If your order is earlier than 14 days, you can reach out to us and we can cancel your order, if possible. Hi Denver, By placing an order you are offering to purchase a product on and subject to the following terms and conditions. my party is april 10. I can always count on you for the best quality and accurate fit. You can email us at resolution@lucyinthesky.email! What Is Lucy in the Sky? We would love to help assist you with this issue. Horrible customer service. -Kate. "lucy in the sky. Reach us faster and easier through our virtual assistant KYLA, available 24/7 to serve our subscribers nationwide. HELP & SUPPORT. By December they were all expected to arrive, but none of them had even shipped. Do not purchase from Lucy in the Sky. If you are in between sizes, we would generally suggest to order a size up. We'll send her your regards! Their refund policy may not be the best for someone that doesn't want to order from them again but my other two dresses turned out beautiful! Buybook, Radieva 4, Sarajevo 71000, Bosnia and Herzegovina. For international orders, any taxes or customs fees are the responsibility of the recipient - some international orders may have extra charges which need to be paid to receive your order. This will be automatically applied to your account attached to the email address used for the order. Twice now, I have not received an order or refund. It is an eligible payment method for all U.S orders over $35. 7) A group called John Fred and his Playboy Band had a #1 hit in 1968 with "Judy In Disguise (with Glasses)," a song that was a parody of "Lucy.".
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