This company has the worst customer service I have ever experience in my life. October 23 evening Overview Regus has a consumer rating of 1.08 stars from 265 reviews indicating that most customers are generally dissatisfied with their purchases. Even after reaching out to the sales manager, Mr. Daniel Vera, to protest and request an explanation, I never received a response.When I visited the facility on February 1st, 2023, I requested an explanation from the manager, but to no avail. All requests for the return must be made through Your online account or App after which the service retainer/deposit or any balance will be returned within 30 days to You once your agreement has ended and when You have settled Your account. This company bills you for services you do not use. Office Space and Coworking prices are per person per month and are dependent on inventory availability. www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. We appreciate your business. I have been renting an office space at Regus in Kings Hill for over 12m now. Eventbrite - Learning Zone Inc presents Agile and Scrum Certification Training in Fort Myers, FL - Friday, March 24, 2023 at Fort Myers, FL, Fort Myers, FL. Regus does not communicate with customers via telephone. Hi Mike, Im sorry if you felt the need to escalate this. After being in my new office they are increasing rent by 8.7%. Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. (Sandra, I used the portal at first, however, your system made an error.) Even after offering to pay the full amount billed for the calendar year of 2023, my bill continues to increase by $106.95 monthly. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. Our fully serviced private offices offer teams of all sizes an inspiring environment to focus, collaborate, and do their best work. Transparency is very important to us, and all services can be opted in/out through your online account. I still didn't get my retainer back. Requesting your refund is easy. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. October 8 I am a small business and cannot afford any of this. DO NOT give them your payment info, DO NOT sign with them. Please advise what can we do to get back our retainer refund? You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. Sent numerous emails to account. Ive now been on hold for 45 minutes waiting for anyone at the company to pick up the phone. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. ComplaintsBoard.com is a leading complaint resolution website on the Internet. This is really bad customer service. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. Best regards,Michelle SpireAssistant Global Customer Service at Regus, been using them for 2 years, i would not recommend anyone to use them for these 3 following reasons. Your satisfaction is very important. They charge an excessive retainer fee. A member of our team will get back to you as soon as we have the details. Paid for parking online and have now received parking ticket from private company. Develop, apply and embed the knowledge and skills acquired by this program to your organization. In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. BBB Business Profiles are subject to change at any time. I would like to help you further in this matter but haven't been able to identify your account. We exclusively work towards building the skill bucket of professionals and corporate groups from various domains. Our meeting rooms are the perfect setting for your next pitch, interview, workshop, or board meeting. Change Management Certification Training ( 1- day course ), Fri, March 24, 2023, 9:00 AM 5:00 PM EDT, Fort Myers, FL Regus Bussiness Centre/Hotel Fort Myers, FL 33901 United States. You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. Thanks again for your comments which help us improve. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. A member of our team will get back to you as soon as we have the details. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. Hi, I signed a lease agreement with Regus for an office space with a first months and retainer/deposit amount. Accounting and bogus charges in lieu and place of diligent customer service, Regus - Scam billing and contract fine print, Regus - Hidden renewal clauses and misleading info by reps. Manage all of your workspace and business needs. They are scammers, and incredibly dishonest. I have membership with Signature by Regus - Berkeley Square and oh my this is far from Signature anymore!Always misleading and ripping people off! If you were to take direct space or a sublease you would also see these fees in your rent annually. He hung up my phone rather than transferring my call to them. They are scammers, and incredibly dishonest. Customer service is simply poor. We find it very unfair that for this reason you post a very visible, insulting and untrue review. Originally, total costs 20k THB, but end up with 50k THB. We are pleased to confirm you that your refund has been processed as per the details we have shared with you via email. Jone V got my call and requested me to use 'my request for a retainer' of Regus my account portal because there was no history about my case. October 14 Its an automated process. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. We have checked and cannot find any payment details set up in your account. She replied to me by email that my case had been started. www.myregus.com) and go to End Agreement, where a specific section for refund request is available. The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. They signed me up for things that I didn't ask for - didn't realize it in the fine print. Regus is a scam. The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). They still continue to send invoices with no one responsible to be there to answer. My Regus ID: ********. As you did not process this correctly, the agreement continued an additional month. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. 3. But the Regus does not have flexibilities, nor willing to retain long term tenants. However, we will ask you to go through some security steps as part of our fraud-prevention policy. Hard revenue focused. Get Regus can be contacted at (262) 832-3700. I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. Be part of a vibrant coworking community with dedicated desk or hot desking options. Thats no big deal, makes sense. This company has the worst customer service I have ever experience in my life. Get help. I have been a client of Regus for over years, was promised my rental deposit returned upon cancellation, then was informed the fine print read within daysIt has been almost a half a year and I am constantly getting lies regarding my refund The last notice appeared so genuine - but I realize now it was something fabricated: TASK RESOLVED: Return of Retainer Processed: [redacted] Retainer refund . With whom I spoke until now? Hi Mike, Im sorry if you felt the need to escalate this. It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. *T&Cs apply. I would love the opportunity to help further but havent been able to identify your account. It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. It was so ridiculous that regus did not care about my 2-month retainer for office, however, it requires payment for next month virtual which was a much smaller fee compared to my receivable from Regus. No staff available for contacting on the event day. Change management professionals guide organizations through these changes on the individual, organizational and enterprise levels by taking a people-first approach. Getting to Forum Corporate is a breeze, with secure underground parking, along with swift access to the I-75 and SR 82. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. We found a responsible person where we inform her about the problem. Verification can help ensure real people write reviews about real companies. In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. Change is often frustrating and may often fall out of the paradigm of strategies that you may have developed in your management career. Our invoices are due on the payment date that is displayed on them. Best, Lorraine Brule Global Customer Service at Regus. I sent Regus how my retainer process is going? Paid for parking online and have now received parking ticket from private company. Regus keeps its policy for payment from customers, only. Change Management Why this is important, Portfolio, Program and Project Management Overview, Organisational Maturity Model: Is my Organisation ready for embracing change, Organisational Maturity Model: Is my Team ready for embracing change, Change in organisations - using interactive facilitation and individual reflection and activity, Change how it impacts me - Tailored change manual to use in your organisation, Initiating change - using real life organisational change experiences, Launch and mobilise the change - use a case study and role plays to practise the concepts learnt. We moved in to a Regus office in JAN 2022 and moved out JAN 2023. Regus are not transparent with their pricing. Our invoices are due on the payment date that is displayed on them. Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. 2023 Trustpilot A/S. Regus does not communicate with customers via telephone. truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. International Association of Better Business Bureaus. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. Kind regards, Lorraine BruleGlobal Customer Service at Regus. www.myregus.com) and go to the End Agreement section. Thank you, Lorraine Brule Global Customer Service at Regus. 2. www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. Reform Skills Inc is a leading high-quality certification training organization for working professionals in the areas of Certified ScrumMaster (CSM), Certified Scrum Product Owner (CSPO), Project Management (PMP), Quality Management, IT Service Management, Digital Marketing, Agile and Scrum, DevOps, Big Data & Hadoop, Data Science, Tableau, Conflict Management among others. This company bills you for services you do not use. Here are 8 tips for writing great reviews. Office staff are always friendly. I was a customer with a licensing agreement set to expire on December 31, 2022. I would love the opportunity to help further but havent been able to identify your account. We also have advised you to remove the center address from your website and request your retainer refund online which you have not done yet. Helpful (1) Alice C. on 9/22/20 Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. $5520 Service Retainer on file. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. Ts and Cs apply. Available for as little as a day, or as long as you need. I got an email from trustpilot. Best regards,Michelle Spire. We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. Best regards,Michelle SpireAssistant Global Customer Service at Regus, been using them for 2 years, i would not recommend anyone to use them for these 3 following reasons. but when u need support / CS to talk and solve ur problems its literally non existant. One business week has passed since I post it here. We will deduct any outstanding fees and other costs due to Us before returning the balance to You. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. A fully-furnished office for individuals or teams, Customizable to match your brand and create your own office suite with private amenities. Retainer refunds can be requested through your online portal (myregus.com > Account > Billing and payment > Retainer balances) and is paid 30 days after end date. We have a team of specialists available 24/7 to help you find the best solution for your business. Setting up an automated payment is straight forward and can be done through the online portal. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. Signed up for a membership because I needed a private office for a few days. The additional increase in your monthly fee is due to the annual indexation. I already enter my bank information twice. Dont lie to customers. Regus flagged this review for containing harmful or illegal content.Read more. Companies can ask for reviews via automatic invitations. Best, Lorraine Brule Global Customer Service at Regus. GO LITERALLY ANYWHERE ELSE. Not only that, it's hard to get hold of their accounting department. ive been trying to get my money back ever since. I will be taking legal action if this is not returned within 28 days (31/03/2023). Our virtual office services help you build a credible presence anywhere in the world, with a professional business address and phone number. The lease does not start until October 1, 2020, which is still two weeks away.I have decided this is not the office space that will work best for my business.I want out of the agreement and a refund of monies paid. Eventbrite page will show up only the start dates of all training sessions. Once they sell you something that will be the end of you being treated as a valued customer. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. You can work on trying to resolve a billing issue for MONTHS without ever being provided a single actual contact who works at the "helpdesk", and of whom the local agents aren't even allowed to call or email! I am a small business and cannot afford any of this. October 6 Overpriced, more than 10k THB additional service charge for only moving sofas into the room. truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. If you have a helpdesk contact, we would expect a 24hours reply. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Find out how we combat fake reviews. As you did not process this correctly, the agreement continued an additional month. So, whether you require meeting rooms for an hour, offices for the day, or want to drop in and cowork, the choice is yours. Theyre a great place to connect with colleagues, clients and other like-minded businesses. We will then confirm your payment date and amount. They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. That way, when you go to cancel your lease, they could invent some reason that you owe more fees, because it is harder for you to get them to refund you for unused retainer than it is for them to dupe you into paying more money sooner than you really should have to. DO NOT give them your payment info, DO NOT sign with them. I really thought that this company would be a good option for expanding our business. As expected, I didn't get any reply yet from Regus. If it has been longer than 30 days, please get in touch so we can investigate further. Talk to an expert. Such a transfer may require entry into a new agreement. I couldnt see your email address or Regus account reference in your message. It is now 8 weeks and we have yet to receive the retainer refund when the website stated 4-5 weeks? BBB reports on known marketplace practices. It goes against our guidelines to offer incentives for reviews. At this time, we are still within the timeframe of our retainer refund policy which is 45 days after your agreement end date. For a break between calls, browse the developments many shops and restaurants, or explore the Downtown Historic District, just 15 minutes away by car. Private Office Space Shared Office Space Meeting Rooms Personal Desk Rental Shared Desk Space Virtual Consultations Location & Hours 17901 VonKarman Ave Ste 600 Irvine, CA 92614 Get directions Edit business info You Might Also Consider Sponsored Park Place Apartment Homes 356 1.1 miles away from Regus California Oracle Tower The vital skills students learn will be immediately applicable to their careers. We pay those as well. By effectively using change management techniques, students will learn how to facilitate smooth transitions in the workplace while maintaining morale. I asked a receptionist to help my issue to the Regus help desk. It won't go in any direction! Lorem ipsum dolor sit amet, consectetur adipiscing elit. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? Hi Benjapol,It is surprising to see you posting a review about the matter which has already been clarified to you.At Regus, we work hard to ensure our services offer exceptional value to our customers and provide many different options to meet every requirement and budget. But when It comes to a refund retainer. We have office space and more to suit all budgets, in every city of the world. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. Theyre fully supported by a range of additional services, like mail forwarding, call handling, meeting rooms, office space, and business lounge access. Appreciate your immediate reply. [protected]@regus.com but did not receive reply. *Ts&Cs apply; participating locations only. Please email me at Lorraine.brule@regus.com with your company name and details. The complaint has been investigated and resolved to the customers satisfaction. Originally, total costs 20k THB, but end up with 50k THB. Best regards,Michelle Spire. This was not only onerous but also deceptive.Despite my repeated attempts to terminate the agreement, I was informed that I was unable to do so due to the automatic renewal. As you can see from your statement of account, available online (e.g. Rather than a reply on my retainer, it warned service suspension if I didn't pay its virtual fee. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. Its an automated process. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. Suggested companies are based on peoples browsing tendencies. Find out how we combat fake reviews. We have worked with thousands of professionals and companies across the United States, Canada, Mexico, Australia, Singapore, Dubai, and the United Kingdom to acquire certifications and up-skill their employees. Whether you work alone, youre growing a start-up, or youre running the worlds most successful corporation our network makes it possible to work near clients, colleagues, or family. After verifying my portal which ' my request for a retainer' had been disappeared, she sent me a form to let her know my bank information, which meant they didn't process my request until that day. Here is my summary to strive for a refund of the retainer. (Update) Do not delete my post! This course is a must for every manager who aspires to be a leader and a success in his or her career.
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